Full-time Opportunities Available Location: Warringah Mall - Brookvale Roster
Week 1: Fri - **** to ****, Sat - **** to ****, Sun - **** to ****
Week 2: Wed - **** to ****, Thu - **** to ****, Mon - **** to ****, Tue - **** to ****
At Assetlink, we develop security professionals, critical thinkers, and future leaders!
Our Control Room Operators are at the heart of our operations, using advanced technology, sound judgement, and solid communication skills to keep people, property, and operations safe.
Through industry-leading training, ongoing development, and clear career pathways, we equip our people with the skills and confidence to excel.
We're redefining what Australia expects from the security industry through innovation, modern technology, operational excellence, and a culture built on respect, diversity, and genuine human connection.
We call this The Assetlink Way, and it's why we're recognised as a Top Employer.
If you're looking for more than just a job behind a screen,if you want a role with purpose, responsibility, stability, and opportunities for growth, your journey begins with us.
Why Work With Assetlink?
Because here, you matter.
As an Assetlink Team Member, you are a frontline ambassador and a trusted presence, not just a number on a roster.
What We Offer You
Training, Growth & Career Pathways
Industry-leading onboarding and refresher trainingOngoing upskilling and professional developmentClear pathways into senior, specialist, and leadership rolesOpportunities across multiple sites and statesOne of Australia's most diverse and inclusive workplacesSupportive leadership and strong on-site teamsA company that looks after you on shift and off shiftModern incident reporting and digital platformsSmarter communication tools and systemsReward and recognition programsFamily-oriented and wellbeing supportFree uniformsA safe, respectful, and professional working environment
We're a company with a vision to change lives, including yours.
Become the face of safety.




You'll play a key role in ensuring every person who enters the centre feels safe, welcome, and supported.
What You'll Do
This is more than a security role, it's a position of responsibility, coordination, and impact.
As a Control Room Officer, you will be the central point of contact for security operations, using technology, communication, and critical thinking to support the safety and security of people, property, and assets.
Your Day-to-day Responsibilities Will Include
Monitoring CCTV, alarm systems, and other security technologies to identify and respond to incidents in real timeCoordinating and communicating with on-site security personnel, emergency services, clients, and stakeholdersManaging access control systems and monitoring site activity across multiple locationsResponding promptly and effectively to alarms, incidents, emergencies, and client requestsMaintaining accurate incident reports, operational logs, and records using digital reporting systemsProviding professional customer service and support to clients, tenants, visitors, and contractorsEscalating security, safety, and operational issues in accordance with established proceduresSupporting emergency response activities and business continuity operationsMaintaining a high standard of professionalism, communication, and attention to detail in a fast-paced environmentControl Room experience is essential and preferably in a retail environment.
This role requires sound judgement, strong situational awareness, and the ability to remain calm under pressure while making decisions that contribute to the safety and security of our clients and communities.
What You'll Bring
To succeed with Assetlink, you'll need:
A valid NSW Full Security LicenceCurrent First Aid & CPR certificationStrong communication and customer service skillsSound judgement and problem-solving skillsFlexibility to work across a rotating 7-day rosterFull working rights in Australia
Assetlink Licences
NSW M/L: *********
QLD M/L: ******* & *******
SA ISL: ******
VIC M/L: **********S
WA M/L: *****
ACT M/L: ******** & ********
NZ M/L: PSPLA ***********

📌 Control Room Operator (New South Wales)
🏢 Assetlink
📍 New South Wales