Service Delivery Manager / Officer
Tibii – Disability Support Services (Adelaide, SA)
Office-based role with strong team connection and growth potential
Be part of something human.
Be part of real change.
At Tibii, we believe disability is not something to be fixed, it is a natural part of human diversity that deserves respect, dignity, and genuine support.
We are looking fordedicated, values-driven, and motivated human beingsto join ouroffice-based leadership teamas aService Delivery Manager / Service Delivery Officer.
This role is based in ourPerth office, working closely with the local team and the wider Tibii organisation, withfull in-person training, ongoing mentoring, and strong day-to-day support.
Is this you?
Do you enjoy workingclosely with a team, collaborating face to face, and building strong working relationships?
Do you care deeply aboutquality, ethics, and human rightsin disability support?
Do you bring astrong work ethic, accountability, and pride in doing things well?
Do you want to grow with a company and step intogreater responsibility as Tibii expands in Perth?
Do you enjoy thinking not only about people, but also about how services and systems work?
If this sounds like you, we'd love to hear from you.
About Tibii
Tibii means "For you".
We providepremium, human-centred disability support servicesacross Western Australia.
Our focus is on creating support that is safe, dignified, empowering, and responsive to the real lives of participants and their families.
Our practice is grounded in theHuman Rights Model of Disability, which recognises that:
Disability is a natural part of human diversity
People with disability have the same rights as everyone else
Support should enhance dignity, choice, safety, and quality of life
We apply this model not only to participants,



but also to how welead, train, and support our team.
? Learn more about us:
Our Values
Everything we do is guided by these values:
Inclusion | Respect | Equity | Trust | Empathy | Positivity | Harmony | Diversity | Human Rights
We are looking for people who live these values in practice.
About the Role
As aService Delivery Manager, you will work from the office and play a central role in coordinating services, supporting teams, and ensuring high-quality, ethical service delivery.
You will receive:
Comprehensive in-person training
Ongoing support, mentoring, and guidance
Opportunities to grow your skills and responsibilities over time
This role hasstrong career progression potentialfor the right person as Tibii continues to grow in Perth.
Key Responsibilities
In this role, you will:
Build meaningful, ongoing relationships with participants (SIL and in-home) and their families
Work closely with participants and families to understand goals, needs, and priorities
Coordinate and oversee personalised support arrangements
Assemble, guide, and support participant support teams
Foster a positive, inclusive, and accountable team culture
Monitor service quality, participant outcomes, and support delivery
Manage incidents and follow appropriate escalation and reporting processes
Balance participant choice with safety and dignity of risk
Maintain accurate records and documentation




Manage rostering and scheduling for participants under your workload
Collaborate with allied health professionals and external stakeholders
Identify opportunities to improve service quality, efficiency, and outcomes
What We're Looking For
We're looking for people who combineheart, judgement, and reliability.
You will bring:
A genuine commitment to human rights–based practice
Strong communication skills and the ability to build trust
A strong work ethic and sense of responsibility
Sound judgement in complex or challenging situations
Willingness to learn, reflect, and grow
Organisational skills and attention to detail
Experience & Skills
Experience in disability services, community services, or a related field is highly regarded
Leadership, coordination, or case management experience is an advantage
Business awareness or operational thinking is an advantage, particularly around service delivery, quality, and efficiency
Relevant qualifications are valued butnot essential, potential and values matter to us
Don't Have Direct Experience?
We Still Encourage You to Apply
We believe robust values, commitment, and the right mindset can be just as important as experience.
If you are:
Motivated to learn
Comfortable with responsibility
Interested in growing into future leadership roles
We encourage you to apply and tell us about your potential.
Diversity & Inclusion
Tibii is proud to be an equal opportunity employer.
We strongly encourage applications from:
People with disability
Aboriginal and Torres Strait Islander peoples
Culturally and linguistically diverse communities
LGBTQIA+ individuals
Your lived experience and perspective are valued and welcomed.

📌 Disability Service Delivery Manager (Adelaide)
🏢 Tibii
📍 Adelaide