Contact Centre Operator - Donor Engagement (12-Month Contract)
Part-Time | 19 Hours Per Week (hours flexible) | Sunshine Coast, QLD
Are you a natural relationship builder who thrives on connecting with people, taking initiative, and turning conversations into meaningful support for a life-changing cause?
We're looking for a warm, organised, and confident communicator to join our Marketing and Fundraising team. This varied role combines donor engagement, customer service, administration, and office support, making it ideal for someone who enjoys purpose-driven work, building relationships, and making a genuine impact.
This is a
12-month part-time contract (19 hours per week)
based at our Sunshine Coast head office, reporting to the Marketing Team Leader. With flexibility to work your hours across standard business hours, this role is well-suited to someone seeking meaningful work while maintaining balance alongside other commitments.
About Us
Destiny Rescue is an internationally recognised, Christian-based non-profit organisation dedicated to rescuing children from sexual exploitation and human trafficking and helping them stay free.
Through rescue operations and long-term reintegration programs across Asia, Africa, and Latin America, we work every day to bring freedom, safety, and hope to vulnerable children.
To date, we have rescued over 26,000 individuals and continue to grow as a dynamic, fast-growing organisation committed to expanding our global impact.
About the Role
You'll be a key point of contact for supporters, helping deliver exceptional donor experiences while supporting the smooth running of our Sunshine Coast office.
Your responsibilities will include:




Delivering outstanding donor care through inbound and outbound communications, including thank-you calls, stewardship, and fundraising conversations.
Building genuine, lasting relationships with donors and supporters.
Maintaining accurate donor records and campaign data within Salesforce CRM.
Supporting fundraising appeals and campaigns to help achieve organisational goals.
Assisting with general office administration, including mail, supplies, and day-to-day office support.
About you
We're looking for someone who enjoys connecting with people, is highly organised, takes initiative, and is motivated by making a meaningful difference.
You'll Bring
· Excellent communication and relationship-building skills, with a donor-first mindset, ensuring every interaction helps donors feel valued, supported, and connected to the impact of their giving.
· Strong organisational and time management skills, with the ability to manage competing priorities.
· High attention to detail and strong data management capability.
· Experience in customer service, donor care, or supporter engagement roles.
· Confidence using Salesforce or similar CRM platforms.
· Strong phone communication skills and the confidence to ask for donations.
· A positive attitude and willingness to contribute to a collaborative team environment.
Why Join Us?
Be part of a supportive, encouraging, friendly, and values-driven team




Flexible part time work arrangement within business hours
Salary packaging of up to $18,550 tax free to increase take-home pay
Competitive salary with 12% employer-contributed superannuation
Annual leave loading in accordance with the applicable award
Access to our Employee Assistance Program (EAP)
Use your skills to make a genuine difference in the lives of vulnerable children around the world
How to Apply
Please submit a cover letter (maximum 2 pages) outlining your suitability for the role, along with your resume/CV. Alternatively, for an initial discussion, contact our team at ******.
Destiny Rescue has the highest commitment to child safety. A police check is required for the successful applicant. Applicants must be currently residing in Australia with full working rights. As a child-safe organisation, Destiny Rescue is committed to safeguarding children and preventing all forms of abuse, exploitation, harassment, misconduct, and unethical behaviour. All employees are required to comply with our Code of Conduct and safeguarding policies.
Employment is subject to satisfactory reference and screening checks. Destiny Rescue participates in the Inter-Agency Misconduct Disclosure Scheme, through which we may request information from previous employers regarding any substantiated findings of sexual exploitation, sexual abuse, sexual harassment, or other serious misconduct, as well as ongoing investigations at the time employment ended. By submitting an application, applicants acknowledge and consent to these recruitment and screening processes. For more information, visit the Inter-Agency Misconduct Disclosure Scheme website: /

📌 Contact Centre Operator - Donor Engagement (12-Month Contract) (Queensland)
🏢 Destiny Rescue
📍 Queensland