Company Description
Nestled in the heart of Broadbeach, Sofitel Gold Coast Broadbeach is where the art of French elegance meets the effortless glamour of beachside living. Our 296 beautifully appointed rooms frame sweeping views of the Pacific Ocean and the lush hinterland beyond, while our vibrant dining destinations bring the joie de vivre of Sofitel to life. Here, hospitality is more than a service — it is warm, alive, and refined in every detail, delivered by ambassadors who share a passion for creating unforgettable moments.
Job Description
A career that lets your passion shine:
Welcome and greet guests warmly on arrival, creating a positive first impression from the moment they step into the hotel
Deliver efficient and accurate check-in and check-out services using Opera Cloud & ACDC, responding promptly to guest enquiries and requests
Share accurate and helpful information on hotel facilities, amenities and local attractions
Maintain guest account records with precision, processing cash and card transactions securely and ensuring timely, accurate posting of charges
Handle all incoming calls courteously and professionally, documenting and relaying guest messages, reservations and special requests
Act as a liaison between guests and Reservations, Concierge, Housekeeping and F&B; teams to ensure seamless service delivery
Promote the ALL – Accor Live Limitless loyalty program, hotel facilities and services, maximising sales through recommendations, upselling and cross-selling
Uphold stringent security protocols and hotel SOPs to safeguard guest confidentiality and safety at all times
Qualifications
What you will bring to the role:
A genuine passion for luxury hospitality and creating exceptional guest experiences




A luxury attitude — humble excellence, elevated emotional intelligence and a distinguished presence
Solid communication and interpersonal skills, with a warm and professional phone manner
The ability to manage multiple tasks in an organised and efficient manner within a fast-paced environment
Experience with Opera Cloud or a similar property management system (advantageous)
Openness to feedback, continuous improvement and ongoing development with the Sofitel brand
Flexibility to work a rotating roster, including weekends and public holidays, in line with guest needs
Additional Information
Thrive in our Sofitel Gold Coast Broadbeach community:
A chef prepared meal complimentary on every shift
Laundered uniforms to have you looking and feeling your best
A complimentary Sofitel night's stay each year, including breakfast, to celebrate your work anniversary
Global discounts across Accor hotels, restaurants, and experiences
An additional paid day off during your birthday month
Personalised reward program curated to suit your lifestyle
Discounted onsite parking, secure bike storage, and convenienct access to public transport
Walking distance to Broadbeach's best dining, shopping, and coastline
Leaders who invest in your development, coaching, and long-term career
A global brand setting standards for French luxury hospitality
Apply now and shape the future of your hospitality career with Sofitel.
Current Australian working rights are required for this position.
Our commitment to Diversity & Inclusion:
We're proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.

📌 Guest Experience Agent (Gold Coast)
🏢 Accor
📍 Gold Coast