About the role
Fremantle Dermatology is an established busy specialist medical clinic committed to delivering high-quality, patient-centred care. We are seeking a professional and compassionate
Medical Receptionist
to join our team at Fremantle Dermatology. This is a
full-time position
based in
Fremantle, WA ****
.
This position is best suited to someone who enjoys working in a specialist medical environment, takes pride in delivering exceptional patient service, and is able to work independently while maintaining a high level of professionalism.
As the first point of contact for our patients, you will play a vital role in creating a welcoming and effective experience for everyone who visits our clinic. You will be responsible for managing the front desk operations, coordinating patient appointments, handling administrative tasks, and ensuring our practice runs smoothly. This position is essential to the success of our dermatology practice and directly contributes to patient satisfaction and clinical efficiency.
Key responsibilities
Greet patients warmly and professionally as they arrive at the clinic, ensuring a positive first impression
Manage all incoming calls, appointment scheduling, including booking, rescheduling and cancelling appointments using our practice management system
Answer telephone calls promptly and professionally, directing enquiries to appropriate staff members or taking messages
Process patient registrations and maintain accurate patient records and files, processing data into medical software
Processing patient accounts and claims from Medicare and DVA
Checking referral validity and chasing up missing referrals and results
Maintaining patient files ensuring all documents are filed accordingly
Collect payments and process invoices, ensuring all financial transactions are recorded accurately
Verify patient insurance details and process claims as required
Maintain confidentiality of all patient information in accordance with privacy regulations




Perform general administrative duties including filing, photocopying, and managing correspondence
Familiarity with Medicare, DVA, referrals and telehealth administration
Administrative tasks
Scanning and linking medical records
Processing faxes and emails
Printing and distributing letters to medical professionals.
Printing patient medical certificates, results, post operative information.
Essential Requirements
Previous experience working as a medical receptionist
Strong organisational skills with the ability to manage multiple tasks and priorities effectively
Excellent communication skills, both written and verbal, with a professional and courteous manner
Proficiency with Genie Practice Management software and computer systems
Knowledge of medical terminology and understanding of healthcare privacy requirements
Ability to remain calm and composed when dealing with patients, especially those in distress
High level of accuracy and attention to detail in administrative tasks
The ability to work well under pressure
Flexibility and willingness to support the team during busy periods
Australian citizenship or permanent residency status
Please note:
Only applicants with previous Australian medical reception experience will be considered
About us
Fremantle Dermatology is a leading dermatology practice located in Fremantle, Western Australia. We are dedicated to providing high-quality skin care services to our community, offering a comprehensive range of dermatological treatments and specialised skin services. Our practice is built on a foundation of clinical excellence, patient care and professional integrity. We employ a team of experienced dermatologists and healthcare professionals committed to delivering exceptional results and ensuring every patient receives personalised attention. We pride ourselves on fostering a welcoming environment where patients feel comfortable and supported throughout their treatment journey.
Apply now
If you are an experienced Medical Receptionist who is organised, reliable and passionate about delivering excellent patient care, we would love to hear from you.

📌 Medical Receptionist (Western Australia)
🏢 Fremantle Dermatology
📍 Western Australia