Markinson is the company; MomentumPro is the product. MomentumPro is a leading ERP solution built for the wholesale and distribution industry. Some of the largest players in automotive aftermarket, electrical wholesale and agri-solutions run their businesses on it.
We are a wholly owned subsidiary of Constellation Software Inc. through its operating group Vela APX, which pairs the backing of a global platform with a 35-year local track record.
About the role
We are hiring a Head of Service Delivery to run everything we deliver to our customers after the sale: implementation and professional services projects, the engineers who deliver customer-funded work, and the support function. It is a management team seat reporting to the General Manager, leading a team of around 10.
There is a build in this job as well as a run. We are modernising the platform and moving customer environments to the cloud, and this role designs and runs the capability that does it, at a repeatable cadence rather than one heroic project at a time.
What you will be doing
Running a portfolio of concurrent customer projects: implementations, upgrades and enhancements
Owning the engineering effort behind customer-funded and maintenance work, including estimation, allocation and recovery
Building a repeatable capability to migrate complex ERP environments to the cloud, with specialist partners on the technical design
Owning support service delivery, including SLA design, measurement and attainment
Establishing and running our out-of-hours commitments to customers, including on-call cover and go-live weekends




Leading and mentoring project coordinators, consultants, engineers and support staff
Managing senior customer relationships, steering committees and escalations as part of the management team
What you will bring
A project management qualified: formal qualification, and a record of developing coordinators into capable practitioners
Service delivery leadership across both professional services and support
Experience leading software engineers on paid customer work, and the technical literacy to challenge a design or hold a specialist partner to account
Strong ERP knowledge, including how ERP transactions drive accounting outcomes
A track record of running multiple concurrent projects through a structured portfolio approach
Experience of cloud migration programmes, and of managing complex data and demanding customers
Proficiency with AI tools such as Claude in your daily work, and the drive to embed them across a delivery function
Comfort leading a function that carries out-of-hours commitments, including go-live weekends
Australian work authorisation at the time of application
What we offer
A management team seat with real scope, not a caretaker role
Hybrid working, based at Eight Mile Plains in Brisbane
Employee Share Purchase Program and Employee Bonus Program
Ongoing training and development, and access to our Employee Assistance Program
The backing of Constellation Software Inc. and a large network of peer businesses
Apply
Markinson is proud to be an equal opportunity employer.
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📌 Head Of Service Delivery (Brisbane)
🏢 @
📍 Brisbane