Senior Medical Receptionist / Team Leader
GP Health Hackham
Permanent | 4 or 5 days per week | Flexible
GP Health Hackham is a modern, growing, privately owned general practice committed to delivering high-quality patient care. We are seeking an experienced Senior Medical Receptionist / Team Leader to work closely with our Practice Manager and support the leadership of our reception team.
This is a hands-on senior role that would suit an experienced medical receptionist looking to take the next step into a leadership position while supporting the smooth day-to-day operation of the clinic.
Key Responsibilities
· Lead, mentor and support the reception team.
· Assist with daily staff coordination, workflow and roster coverage.
· Support the Practice Manager with operational and administrative tasks.
· Open and close the practice.
· Manage patient bookings, telephone enquiries and appointment schedules.
· Process Medicare claims, private payments and EFTPOS transactions.
· Maintain accurate patient records, recalls and reminders.
· Liaise with doctors, nurses, allied health practitioners and external providers.
· Assist in resolving patient concerns and reception issues.
· Support staff induction, training and ongoing development.
· Monitor reception workflows and identify opportunities to improve efficiency and patient experience.
· Maintain a tidy, organised and welcoming reception area.
Essential Requirements
· Previous experience as a medical receptionist within an Australian general practice.
· Experience using Best Practice software.




· Strong customer service and communication skills.
· Demonstrated leadership or ability to guide and support other reception staff.
· Excellent organisational and time-management skills.
· Ability to prioritise competing demands in a fast-paced environment.
· Ability to remain calm and professional under pressure.
· Confidence handling difficult conversations and resolving minor conflicts.
· Ability to work independently and use initiative.
· Strong understanding of patient privacy and confidentiality.
Highly Regarded
· Previous experience as a Senior Medical Receptionist, Reception Supervisor, Team Leader or 2IC.
· Experience with Medicare, Tyro, HotDoc or similar systems.
· Experience with staff rostering and training.
· Knowledge of recalls, reminders and general practice accreditation.
· Qualification in Medical Administration, Business Administration or Practice Management.
What We Offer
· A stable leadership role within an established and growing general practice.
· Flexible four- or five-day working arrangement.
· Support from the Practice Manager, practice owners and wider management team.
· Competitive remuneration based on experience.
· Long-term career and career development opportunities.
· An opportunity to play a key leadership role within a growing and expanding general practice.
How to Apply
Please apply with your resume and a brief cover letter outlining your medical reception experience, leadership experience, preferred working arrangement and availability.
Applications will be treated in the strictest confidence.

📌 Senior Medical Receptionist / Team Leader (Adelaide)
🏢 gpHealth Hackham Clinic
📍 Adelaide