Are you an organised, customer‐focused administrator who thrives in a fast‐paced environment? Join a supportive, high‐performing team where your communication skills, attention to detail, and proactive approach will make a real impact on the customer experience.
We are seeking a Claims Officer to manage insurance building claims from start to finish, ensuring exceptional service to our clients, insurers, subcontractors, and internal teams.
About the Role
In this role, you will be the first point of contact for insured customers, providing updates, coordinating schedules, and ensuring a smooth claims process. You'll work closely with estimators, supervisors, and insurers while managing a variety of administrative tasks that keep projects moving efficiently.
This is a customer‐centric position where no two days are the same, perfect for someone who enjoys variety, problem‐solving, and delivering high‐quality service.
Key Responsibilities
Provide prompt, professional customer service via phone and email
Manage inboxes, allocate enquiries, and coordinate workflow
Log new claims and schedule customer appointments.
Process approvals, contracts, payments, and documentation
Keep customers updated throughout their claim
Allocate jobs to supervisors and track progress
Maintain and update internal and insurer systems
Support admin tasks including invoicing, data entry, and filing
Ensure compliance, assist with audits, and maintain accurate reporting




Manage claims end-to-end with a customer-first approach
Build strong relationships with clients, subcontractors, and teams
Meet KPIs and contribute to a positive, safety-focused culture
Skills & Experience
Experience in insurance building or a similar claims‐based role (highly desirable)
Strong administration background with excellent computer skills
Confident using Microsoft Office and multiple internal systems
Fast and accurate typing skills
Exceptional verbal and written communication
High attention to detail and robust organisational skills
Proactive, team‐oriented, and KPI‐drive
Positive attitude and willingness to support others
What Ambrose Construct Group offers
Exciting career growth opportunities within the role and Ambrose Construct Group
A supportive, safe, and passionate team culture
A supportive and encouraging workplace culture with a passionate team
Access to our Employee Assistance Program
$**** referral reward for successful candidate referrals
Comprehensive induction and ongoing professional development
Modern office facilities and resources
Staff engagement initiatives, including fortnightly morning tea and monthly BBQs
Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment.
Please note: Only shortlisted applicants will be contacted.
If this sounds like the role for you, apply now!

📌 Claims Services Officer (Western Australia)
🏢 Ambrose Construct Group
📍 Western Australia