Omnichannel Service Lead - Hybrid, Ai-Enabled Cx (Victoria)

31 Jul

RACV

Victoria

31 Jul

RACV

Victoria

RACV in Noble Park is seeking a digitally minded Omni Services Team Lead to manage real-time digital support across live chat, messaging, social and email. You will shape RACV's omnichannel strategy and uplift digital capability to enhance member experiences.
You will lead a hands-on team, drive performance through analytics, and partner with stakeholders to implement AI-enabled tools while maintaining a solid risk/compliance mindset.
#J-*****-Ljbffr

📌 Omnichannel Service Lead - Hybrid, Ai-Enabled Cx (Victoria)
🏢 RACV
📍 Victoria

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