Inspire, coach and lead a customer service team supporting ADF members and families while growing your career at DHA.
About us
DHA was established in **** following passage of the Defence Housing Australia Act **** (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence's operational needs.
DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members.
To find out more about DHA, please refer to our website or read our latest Annual Report.
The key duties of the position include:
About your team
The Service Delivery Group is responsible for providing all housing and customer services to contractors, landlords, ADF members and their families. This includes managing DHA's housing portfolio, DHA's housing assets and providing property care services to landlords.
About the role
As a Customer Service Centre Team Leader, you'll lead a high-performing team dedicated to supporting ADF members and their families. Combining strong leadership with a passion for developing people, you'll coach and mentor your team to achieve exceptional service outcomes, drive performance, and foster a positive and collaborative workplace culture.




This may be an Ongoing or Non-ongoing Engagement for a period of up to 12 months with possibility of extension or permanency.
Eligibility
Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen, meeting the required medical standards, and obtaining and maintaining a security clearance at the required level.
Notes
Benefits of working at DHA
At DHA, we believe our people are our greatest asset. When you join us, you'll enjoy a range of perks designed to support your wellbeing, development and work-life balance, including:
15.4% employer superannuation contributions to help you build your financial future.
Generous leave provisions, including 20 days annual leave and 18 days personal leave each year.
Flexible working arrangements that support a healthy balance between work and life.
A supportive and inclusive workplace culture where diversity is valued and you can bring your whole self to work.
Opportunities to expand your skills, knowledge and experience while contributing to meaningful outcomes for Defence members and their families.
Career development and progression opportunities across a national organisation.
Access to a confidential Employee Assistance Program (EAP) for you and your immediate family when you need additional support.
ADF Partner Employment Conditions, providing additional flexibility and support when relocating due to a Defence posting.
For information on DHA's Employee Value Proposition, visit our website.
How to apply
Apply now with your current resume and a 500-word one page pitch,



addressing the requirements of the role. We recommend you read the Australian Public Service Commission's Cracking the Code guidance on how to write your response. Additionally, you should consider the expected behaviours described in the Australian Public Service Commission's Integrated Leadership System at this role's level.
For further information on the position, please refer to the Candidate Information Pack through the online careers site.
Applications close: 11:55pm AEST 05 August ****.
Any questions? Please contact Angela Richardson - Contact Centre Performance & Engagement Lead
************ / ******
Order of Merit
A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.
Inclusion and Diversity
DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.
Getting to know the Defence Housing Australia
At Defence Housing Australia, we provide quality housing and related services to Defence members and families. In doing this, we support the operational, recruitment and retention goals of the Department of Defence.
To meet our Defence housing obligations, we are active in Australian residential housing markets, acquiring and developing land, and constructing and purchasing houses.
Our staff are located in 19 offices in regional centres and nearby Defence outposts throughout Australia.

📌 Customer Service Centre Team Leader (Adelaide)
🏢 Defence Housing Australia
📍 Adelaide