Mining / Oil & Gas / Utilities
Manager / Supervisor
Perth
Permanent / Full Time
24/6/2026
An opportunity to work at a growing international company
Social club and regular events
Free gym with 24/7 access
Headquartered in Kewdale, MineARC Systems are a global leader in the development, manufacture and supply of emergency refuge chambers, as well as remote monitoring, tracking and communications technologies, across the mining, petrochemical, tunnelling, biotechnology and agricultural industries. Established locally in ****, MineARC Systems comply with the highest quality control specifications, and holds an ISO **** Certification. Exporting to more than 70 countries, MineARC Systems has offices and manufacturing facilities located around the world, that continually best position us at the forefront of safe refuge technology, electronic smart products and controlled environments.
We are seeking a dynamic and motivated Service Manager to lead a medium-sized team of coordinators and technicians. You will be responsible for creating and executing business plans and budgets, ensuring exceptional customer service, and supporting various programs and teams. This role involves corporate-level communication, site travel, maintaining technician skill sets, staying updated on competitor activity, and collaborating with other departments to monitor and identify trends.
Reporting to the Sales Manager, you will overseeing service operations and strategic planning and be part of an 11-person Executive Team that play a pivotal role in the strategic direction of the company and set an example for the standards of MineARC
The Role
Manage and motivate a medium-sized team of coordinators and technicians




Report to senior management via weekly Executive Committee meetings
Proactively achieve strategies outlined in the business plan
Be responsible for the creation of an annual business plan and budget
Ensure all our clients are adhering to the correct service schedules
Provide our clients with exceptional customer service
Communicate with clients at both a corporate and site level
Mentor our coordinators and technicians to assist them to provide exceptional customer service
Support the Technical Advisor in the refurbishment program
Work alongside the regional BDM's and support them in their service responsibilities within their regions
Ensure service technicians are recognising opportunities and communicating with the sales team
Travel to mine sites (including international mine sites) for auditing, servicing, training, and capturing BD opportunities
Work with our training manager to maintain the skill sets of our technicians across all products, including new technologies
Ensure our service team stays up to date with all current MineARC products
Be aware of competitor activity
Monitor spare parts sales and identify trends
Work closely with other departments to monitor
About You
Prior hands-on technical experience
Excellent troubleshooting capabilities
Proficiency in computer skills, particularly with Excel
High level of customer service
Excellent written and verbal communication
Management experience
Ability to react effectively in adverse conditions and think on your feet
Benefits
An opportunity to work at a growing international company whilst collaborating with a highly motivated team
Free gym with 24/7 access
Weekly pay
Opportunities for career progression
Social club and regular events

📌 Service Manager (Western Australia)
🏢 JobRadars - AU
📍 Western Australia