Company Description

Lead the Front Office of Tasmania's largest hotel.

At ibis Styles Hobart, hospitality is a work of heart.

Located in the heart of Hobart on Macquarie Street, ibis Styles Hobart is Tasmania's largest hotel, featuring 296 rooms and a vibrant, high-volume operation just moments from Salamanca Market and Hobart's waterfront.

We are looking for an experienced and people-focused Front Office Manager who is ready to take ownership of a busy department, lead from the front and create an outstanding experience for both guests and team members.

This is an opportunity to lead a diverse Front Office team within a fast-paced hotel where no two days are the same. You will have the scope to influence team culture, improve operational performance and shape the arrival experience for thousands of guests each year.

You will be supported by an experienced hotel leadership team and the global Accor network, while having the autonomy to bring your own leadership style and ideas to the role.

Join us and become a Heartist®.

Job Description

About The Role:

Reporting to the Operation Manager, you will take full ownership of the day-to-day Front Office operation and lead a team committed to delivering warm, efficient and memorable guest experiences.

You Will

Lead, coach and develop the Front Office team, creating a positive, accountable and high-performing cultureMaintain a visible presence across the hotel and provide hands-on leadership during peak periodsOversee all Front Office operations, ensuring smooth arrivals, departures and guest interactionsDrive guest satisfaction, loyalty enrolments, upselling and other key departmental performance measuresManage rosters,



productivity and labour costs in line with business demands and budget expectationsWork closely with Reservations, Housekeeping and other departments to optimise room allocation and operational flowOversee VIP arrivals, groups, special requests and complex guest situationsReview guest feedback and implement practical improvements to service and processesManage departmental reporting, forecasting, audits and financial proceduresEnsure Front Office systems, procedures and Opera PMS processes are accurate and effectiveSupport recruitment, onboarding, training, performance management and succession planningMaintain compliance with brand standards, workplace health and safety requirements and emergency proceduresChampion Accor's Heartist® culture and lead by example in every interaction

Qualifications

About You:

You are an experienced hotel skilled who enjoys being close to the operation, supporting your team and finding solutions in a busy environment.

You Will Bring

Previous leadership experience within Front Office, or a comparable hotel operationAt least five years of Front Office experience, with a minimum of two years in a supervisory or management position preferredStrong knowledge of hotel Front Office procedures and Opera PMSDemonstrated experience managing rosters,



labour costs and departmental productivityAn understanding of forecasting, budgeting, revenue management and hotel performance measuresA genuine passion for coaching, developing and recognising team membersThe confidence to manage guest concerns and operational challenges calmly and professionallyStrong communication, organisation and problem-solving skillsA practical, hands-on leadership style and willingness to support the team when requiredFlexibility to work across a seven-day hotel operation, including occasional evenings, weekends and public holidays

Most importantly, you will be a leader who brings energy, consistency and care to the workplace and understands that a strong guest experience begins with an engaged team.

Additional Information

What is in it for you?

The opportunity to lead the Front Office of Tasmania's largest hotelA highly visible leadership role with genuine influence over the guest and team experienceCareer development and progression opportunities across Accor's extensive hotel networkALL Heartist Membership, providing discounts on accommodation and food and beverage worldwideFamily and friends discounts across selected accommodation, services and eventsAccess to the Accor Live Limitless loyalty program, allowing you to earn status and reward points on eligible staysAccess to Learn Your Way, Accor's modern training and development platformRecognition through service anniversaries, Accor tenure milestones and team recognition programsA supportive leadership team and a diverse, energetic hotel environment

Applicants must hold unrestricted Australian working rights. Unfortunately, sponsorship is not available for this position.

📌 Front Office Manager - Ibis Styles Hobart
🏢 Accor
📍 Hobart