$154,231 - $178,369 plus superannuation
Policy Manager
Clerk Grade: *****
Annual Salary Range: $154,231 - $178,369 plus superannuation
Work Type: Temporary full-time until 30 June ****
Location: Sydney (hybrid working arrangements available)
A lead role in a priority NSW Government project to improve property transaction data and customer outcomes.
About the team
The Office of the Registrar General (ORG) regulates the NSW land title system and works to ensure it is secure, efficient, reliable and responsive to the needs of customers, government and industry.
ORG plays a key role in the NSW property system, working with government agencies, industry partners and service providers to support trusted property transactions and better outcomes for the people of NSW. The team operates in a complex environment where policy, legislation, regulation, data, technology and customer experience intersect.
You will work closely with policy, legal, operational, data and delivery stakeholders to develop & deliver practical options for reform. This is an opportunity to contribute to work with direct impact for homeowners, government agencies and the broader property sector.
About the role
ORG is seeking a highly capable & self-motivated Policy Manager.
This is a hands-on senior role that sits at the intersection of policy, legislation, project delivery, operations, data and stakeholder engagement. You will lead work to understand current arrangements, identify issues and dependencies, and develop practical options to support future reform.
While this is classified as a Policy Manager role, the day-to-day work is broader than standard policy development. The role requires someone who can interpret legislation and contractual arrangements, work through complex operational issues, manage cross-agency relationships, and prepare clear advice for senior decision-makers.
You will need to bring structure and momentum to a complex project environment, balance competing stakeholder interests, and translate detailed information into clear advice, delivery plans and recommendations.
About you
You are a senior policy or project professional who is comfortable working in complex and sometimes ambiguous environments.
You can quickly understand the policy intent, legislative context and operational realities behind a problem.



You are confident engaging with senior stakeholders, asking the right questions, and bringing people together to work through issues.
To be successful in this role, you will demonstrate:
Experience leading complex policy, legislative, regulatory, operational or service delivery projects.
Strong analytical skills, including the ability to interpret legislation, policy, contracts, business processes or governance arrangements and prepare legislative drafting instructions.
Demonstrated ability to manage complex projects with multiple dependencies, risks, timeframes and stakeholders.
Excellent stakeholder engagement skills, including the ability to build trust, negotiate outcomes and manage competing interests.
Strong written communication skills, with experience preparing Cabinet Submissions and other advice for senior executives & governance forums.
Sound judgement, resilience and the ability to provide clear, evidence-based advice on sensitive or complex issues.
Solid experience developing and delivering policy, legislative or regulatory reform, particularly in areas involving privacy, consent or information handling is highly desirable.
Work at the forefront of privacy and legislative reform in a major NSW Government initiative.
Contribute to policy outcomes with real-world impact for homeowners and government agencies.
Flexible working arrangements and a collaborative, high-performing team.
Salary Grade *****, with the base salary for this role starting at $154,231 base plus superannuation
Closing Date: Monday 3 August **** at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.




Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ****** or @customerservice.nsw.gov.au.
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Hirer responsiveness Salary match Number of applicants
Government Administration & Politics More than 10,000 employees
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
2x Project Manager | NSW Government Multiple Roles
Charter Diligence Consulting and Recruitment
#J-*****-Ljbffr

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