Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community.
01st July, ****
Purpose / Objective:
Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.
Commitment:
Minimum commitment of 6 months
Days and hours required per week:
One day per week (5 hours), Tuesdays / Fridays
Location:
43 Bedford Street, Newtown
Duties & Responsibilities
Warmly welcome all individuals to the Centre as first point of contact and direct to appropriate person / program area
Respond, navigate and direct enquiries received via telephone, via email or in person at front desk to the right person / program area
Ensure safety practices are followed at reception; signing in/out, log book etc
Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
Obtain basic details, information and documentation from clients to process a clear referral for services
Process, allocate and distribute material aid requests
General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
General administration tasks to support clients and workers; printing, scanning, mail distribution,
Basic housekeeping when required
Other tasks as needed
01st July, ****




Purpose / Objective:
Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.
Commitment:
Minimum commitment of 6 months
Days and hours required per week:
One day per week (5 hours), Tuesdays / Fridays
Location:
43 Bedford Street, Newtown
Duties & Responsibilities
Warmly welcome all individuals to the Centre as first point of contact and direct to appropriate person / program area
Respond, navigate and direct enquiries received via telephone, via email or in person at front desk to the right person / program area
Ensure safety practices are followed at reception; signing in/out, log book etc
Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
Obtain basic details, information and documentation from clients to process a clear referral for services
Process, allocate and distribute material aid requests
General office maintenance and coordination, e.g.



ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
General administration tasks to support clients and workers; printing, scanning, mail distribution,
Basic housekeeping when required
Other tasks as needed
Selection Criteria
Experience in working with people from various backgrounds and/or cultures
Experience in administration, reception or customer service
Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage)
Ability to work collaboratively with other staff and volunteers
Flexibility and willingness to take on extra tasks as appropriate
Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality
General Conditions
All ASC staff and volunteers are required to:
Adhere to ASC's vision, purpose and values
Act at all times in accordance with ASC's Code of Conduct and Child Protection Policies
Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date
Comply with Work, Health and Safety systems
Comply with Incident Management Procedures and emergency protocols
Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
Support a child secure organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements and willing to provide NSW police check if requested
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📌 Front Desk & Community Support Volunteer (Sydney)
🏢 Asylum Seekers Centre
📍 Sydney