OrionVM is a global cloud infrastructure company, founded in Australia back in **** and has since expanded its footprint across Australia, United States and Canada. The company offers a high-performance, alternative to the public cloud providers with a clean interface, affordable rates, unique channel features, powering thousands of big and small businesses around the world.
The Role
This is a versatile role with focus on providing level 2 technical support to our customers, answering support calls and emails and troubleshooting technical problems. In addition to customer support, this role will also support various other business functions including technical sales, marketing and product development.
Responsibilities
Reviewing and communicating with customers requiring assistance and ensuring their support requests are resolved as soon as possible
Developing documentation, guides and FAQs to minimise future support request
Develop technical briefs of professional standard for internal and external customers
Research, diagnose, troubleshoot and resolve technical issues
Provide technical training to customers and team members
Product testing and evaluation for QA
Growth opportunities through on-the-job learning
Chance to work with
Thought leaders in the Cloud industry




Highly experienced solution architects, software developers and other business teams
Get exposure to variety of systems and technologies
Competitive pay
Flexible working options
Qualifications and skills
Tertiary qualification in Computer Science, Information Technology or another relevant technical field
At least 1 year of experience working across multiple IT departments
At least 1 year of experience in a direct customer facing role
Sound understanding of IT hardware, networking, databases, software design and integrations
Experience working with various virtualisation technologies
Critical thinker with a good sense for problem solving and the ability to think laterally
Ability to communicate complex technical concepts with a variety of stakeholders
Experienced in documentation and technical writing
Excellent verbal and written communication
Engaged team player with the ability to collaborate across multiple time zones and deliver under pressure
The OrionVM Wholesale Cloud is a turnkey platform for virtual compute, storage, networks, and GPUs. Completely rebrand our public cloud, or have it deployed on-site with our MicroPoP technology.
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📌 Support Engineer (Sydney)
🏢 ORIONVM
📍 Sydney