We are looking for
experienced IT Rollout & Field Support Technicians
to support a large-scale
end-user device refresh program
across metro and regional locations. These are hands-on roles working directly with users to deploy, configure, and support Windows laptops/desktops as well as iPhones and iPads.
The successful candidates will be customer-focused, technically capable, and comfortable travelling to regional sites to support scheduled rollout waves and in-person device handovers.
Contract Summary
Rate:
Based on experience
Work Model:
In office with regional travel
Location:
Metro and regional NSW
Responsibilities
Prepare and deploy Windows laptops and desktops using standard build and provisioning processes.
Ensure devices are fully configured, tested, and ready for day-one use.
Work face-to-face with users during device handover, supporting sign-in, MFA, core applications, OneDrive setup and data migration, email, Teams, printers, and peripherals.
Provision and manage iPhones and iPads using Apple Business Manager and Intune (Automated Device Enrolment).
Assign device profiles, deploy applications, and ensure endpoint compliance.
Travel to regional locations to support onsite rollout waves and scheduled pickup/handover sessions.




Provide in-person support and triage post-deployment issues, escalating where required.
Update and close incidents and requests in the ITSM tool.
Collect, wipe, decommission, and retire old equipment in line with asset and security procedures.
Update asset records and documentation following each deployment.
Skills & Experience
Strong hands-on experience with
Windows endpoint rollouts
in enterprise environments.
Proven experience with
Microsoft Intune (Endpoint Manager)
and
Windows Autopilot
, including ESP monitoring and basic troubleshooting.
Experience managing
iOS/iPadOS devices
in an enterprise environment.
Strong understanding of user data migration, including
OneDrive Known Folder Move
.
Experience supporting first-day readiness including networking, VPN, Outlook, Teams, printers, and drivers.
Excellent customer service skills, particularly in live, face-to-face handover settings.
Comfortable travelling to regional locations with a valid driver's licence.
Strong documentation skills and experience working from runbooks and checklists.
Experience using
ServiceNow
or similar ITSM tools for incident and request management.
#J-*****-Ljbffr

📌 It Rollout & Field Support Technician (Sydney)
🏢 Libran IT
📍 Sydney