About Eva B-Corp Certified 100,000 happy customers, 4.8 / 5 star rating out of ****+ customer reviews Multi-award winning products from internationally recognised bodies including Good Design, Red Dot, Dezeen and Victorian Premier's Award
Hi, we're Eva! And we're here to fill your home with thoughtful furniture and homewares. But why join us? Well, we think we're pretty special (if we do say so ourselves). In an industry filled with never ending "stocktake sales" and the churn and burn of quick furniture, we're taking a more sustainable approach. As a multi-award-winning B-Corp, we take our time to design and develop our one-of-a-kind products from scratch, to ensure they are accessible, reliable and thoughtful. We call this being "Thoughtful everyday" and we'd love for you to join us and continue putting our customers at the heart of everything we do.
What's the gist? We're on the hunt for a retail casual to join us at our brand new Flagship Showroom, located in Richmond. Reporting to the Showroom Manager, you'll be an integral part to all things sales and operations at our Eva Richmond House. Our grand vision is to create a unique furniture shopping experience. Say goodbye to stale awkward showrooms with creepy mattress salesmen. And say hi to cosy, luxurious yet refreshingly approachable spaces that feel like home. Sounds exciting? Read on, and see how you'll be involved.
As a people person, you'll have the opportunity to flex your sales skills within a dynamic and fast-paced direct-to-consumer start up. Most importantly, you'll be able to fuel your passion for interiors and making customers smile.
Responsibilities
Provide exceptional thoughtful customer service and support to help Eva customers on their journey to purchase Eva products
Assist customers with their purchasing journey by undertaking tasks such as stock checks, providing support or colour material and fabric choice, advise on delivery timeframes and quotes (if any)




Assist customers with any post-purchase queries regarding their Eva product, and proactively working with other departments to find solutions for customers
Administration tasks including emailing customers, answering phone calls, processing orders both in person and over the phone
Assist in implementing in-store campaigns, promotions and product displays as required
Ensure the showroom is presentable at all times, this includes fluffing sofa cushions, sweeping or vacuuming the floor, changing water in vases, wiping mirrors or any glass, dusting
Ensure the workplace is kept tidy at all times, this includes shared and back of house spaces
Requirements
Minimum 2-years experience working in retail or sales
Strong alignment with our company values of Aim for Better, Make It Happen, Trust in the Teamwork & Care Like Everyone's Watching
Passionate about both creating exceptional customer experiences and hitting sales KPI
A love for retail and working with customers as a friendly guide for their homes
Highly competent in POS software (Shopify a plus) and G-Suite apps such as Google Docs, Sheets and Gmail
Must be able to work weekends and public holidays
Nice to have
Experience working in business with both online and 'in-store' channels
Strong understanding customer journey and consumer behaviour
Multilingual applicants are strongly encouraged to apply
As per Award Rate (General Retail Industry Award ****)
Benefits
A chance to grow with an expanding start up
The opportunity to bring to life market-leading Australian designs and products in a retail setting
Free anniversary mattress and friend/family discounts
Regular team events (prev. events have included the Australian open, cooking classes, etc)
A diverse culture and a bunch of lovely people.
The Showroom will be opening in September, training will start around 2 weeks prior.
Also, no ChatGPT answers please, we'll know.
We want to know YOU!
Cosy regards, Megan from Eva
#J-*****-Ljbffr

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