About Marken:
Marken is a wholly owned subsidiary of the UPS Healthcare division. With Polar Speed and Marken included, the division staffs 128 locations with 5,500 employees worldwide. Marken maintains the leading position for Direct to Patient (DTP) and Home Health Care (HHC) services, biological sample shipments and offers a state-of-the-art GMP-compliant depot network and logistic hubs in 56 locations worldwide for clinical trial product storage and distribution. Marken's dedicate staff members manage 100,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries. Marken is currently experiencing exponential growth and it is a great time to join the team with many new positions and opportunities becoming available.
Driven by our passion for patients, Marken's unique position within the biopharma and life sciences industry is unparalleled. We remain at the forefront of logistics innovation, delivering novel scientific discoveries to patients across the globe. As one trusted partner, we bring your trial from clinical to commercial and beyond, with our unique ever-evolving supply chain solutions portfolio.
The Role:
The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
Responsibilities:
Work with our operating system "Maestro" to Plan, execute and monitor import & export shipments
Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes
Prep and maintain temperature controlled shipments as required.
Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries.
Confirm that every recovery is complete by matching the information against the manifest during reception process.
Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.
Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill "MAWB" consignment instructions.
Define the best possible route to dispatch the shipment to its final destination.
Condition shipments as required and update the proper milestones in Maestro.
Obtain a booking with the airline and consign the MAWB as instructed.
Enter the Route Leg for International Flights.
Send the Alert through Maestro.
Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
Use Daily Schedule Report and update Maestro with all departures from the airport
Handling of irregularities
Perform additional administrative work as deemed necessary.
Qualifications & Experience
Professional experience in customer service operations, preferably in the international air freight, logistics or distribution.
Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
Commitment to quality and attention to detail
Robust customer focus
Team player / self-dependent / motivated to succeed
Proficient in MS Office / Excel / Word
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