Delivering Level 1 and Level 2 technical support remotely and onsite
Troubleshooting Microsoft 365, Windows 11, Exchange Online, Intune and endpoint device issues
Managing incidents and service requests through to resolution within agreed SLAs
Supporting device lifecycle activities including provisioning, deployment, upgrades and asset management
Assisting with technology rollouts, customer projects and major incident support
Developing and maintaining knowledge articles and support documentation
Identifying opportunities for process improvement, automation and self-service solutions
Building trusted relationships with end users and stakeholders through exceptional customer service
Requirements
Experience providing Level 1 and Level 2 IT support within a corporate or Managed Services environment
Solid knowledge of Microsoft 365 administration and end-user support
Experience with Microsoft Intune endpoint management, device enrolment and policy administration
Windows 11 deployment, configuration, troubleshooting and support experience
Understanding of Microsoft Entra ID (Azure Active Directory) and identity management principles
Experience supporting desktop, laptop, mobile and peripheral devices
Familiarity with ServiceNow or similar IT service management platforms
Knowledge of endpoint security, compliance and device management best practices
Strong communication, customer service and stakeholder engagement skills
Understanding of networking fundamentals and connectivity troubleshooting
ITIL Foundation,



Microsoft certifications or Managed Services experience will be highly regarded
Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous
Core Competencies
Demonstrates expertise in delivering Level 1 and Level 2 IT support, with strong knowledge of Microsoft 365 administration, Windows 11 troubleshooting, and endpoint management. Capable of managing incidents, supporting device lifecycle activities, and fostering exceptional customer relationships.
Highest-signal resume keywords
Microsoft 365 Administration
Windows 11 Support
Microsoft Intune Management
ServiceNow Familiarity
ITIL Foundation Certification
ATS Optimization Keywords
Hard Skills
Level 1 Technical Support
Level 2 Technical Support
Incident Management
Device Lifecycle Management
Endpoint Security Knowledge
Networking Fundamentals
Troubleshooting
Policy Administration
Configuration Management
Asset Management
Soft Skills
Customer Service
Communication Skills
Stakeholder Engagement
Process Improvement
Relationship Building
Certifications & Qualifications
ITIL Foundation
Microsoft Certifications
Australian Government NV1 Security Clearance
Industry Keywords
Managed Services
Corporate IT Support
Endpoint Device Management
Technology Rollouts
Compliance Best Practices
Tools & Technologies
Microsoft 365
Microsoft Intune
Exchange Online
ServiceNow
Azure Active Directory
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📌 End User Services Engineer, Intune Mdm (Sydney)
🏢 Jobtailor
📍 Sydney