About the Role
Service Stream's Utilities division is currently seeking a Works Coordinator to join our growing Network Services sub‐division in Advanced Metering.
Location: Collins Street, Melbourne.
Reporting Line: Scheduling & Performance Manager.
Key Responsibilities
Coordinate and drive field staff productivity to ensure all work orders are handled end‐to‐end and within regulatory time frames.
Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems.
Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access.
Coordinate all inductions, pre‐approvals, and any additional requirements requested by the customer.
Identify and consolidate data from the client in order to plan and allocate work orders.
Maintain an organized and up‐to‐date database documenting all administrative tasks performed.
Maintain field resource leave requests to ensure adequate resourcing.
Attend weekly stakeholder and client meetings to deliver comprehensive scheduling progress reports.
Work efficiently with Service Stream and client systems and databases.
Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer.




Undertake and complete any other duties as requested by the Scheduling & Performance Manager.
Have strong focus on problem solving, compliance and servicing the client's expectations.
Skills and Experience
Minimum 12 months in a Customer Service, Scheduling or Technical Support role is essential.
Competencies in MS Office suite: Word, Excel, Outlook are essential.
Basic technical knowledge of Electrical Metering work is an advantage.
Excellent organisational and administration skills.
High level attention to detail.
About Us
Service Stream is an equal opportunity ASX‐listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
Specialising in designing, constructing, and maintaining current and existing networks, we provide end‐to‐end engineering and asset management solutions for our blue‐chip client base.
We are committed to fostering a workplace culture that values diversity and inclusion, actively promoting the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups.
As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex‐ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
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📌 Works Coordinator (Melbourne)
🏢 Service Stream
📍 Melbourne