Reporting to the Retail Manager, the Boutique in Charge will be responsible for leading, coaching, and mentoring the boutique team.
The Boutique Manager will have a demonstrated ability in driving sales and delivering an exceptional client experience.
In addition, they will possess a deep understanding of the luxury and jewelry industries.
The Boutique Manager will have a genuine passion for their team, supporting them to achieve their goals and will be a positive influencer to contribute to their success.
Job responsibilities
Achieve and exceed boutique sales target by setting sales target(s) to the team and leading the team with sales strategies
Utilize various reports to review and analyze business results in order to propose action plan to reach targets
Conduct market research on market trend, competitors' sales to share with management
Be responsible for KPI's achievement for self and the team
Staff Management
Manage, coach, develop and motivate staff to reflect business strategy and meet sales goals
Allocate individual specific qualitative and quantitative objectives to each staff member
Establish accountabilities & performance expectations for staff
Be responsible of roster planning for all the staff in the store
Ensure the grooming of the staff is aligned with the guidelines of the brand
Participate in staff recruitment process
Encourage and support individual development of staff and build succession plan in the store
Operations Management
Be responsible for inventory management and visual merchandising per the brand guidelines
Supervise stock transfer, stock take & inventory counts
Ensure stock and back up storage is effectively managed in an organized manner




Be responsible for applying brand merchandising guidelines and ensure timely window and interior product display rotation, in order to maximize sales opportunity
Maintain the highest standards of housekeeping for both sales floor, window, counters and stock rooms at all time
Oversee all facts of store operation, e.g. billing, daily reconcilliation report, management reports, cash management, etc.
Complete reports and documents as per management request
Implement and support all security procedures measures
Customer Relations Management
Lead the team to recruit, develop and retain our clients
Achieve high customer satisfaction at all times through delivering best customer service & brand experience to customers
Implement activities to drive client repeat visit and build customer loyalty
Attend to customer complaints in a timely manner
Act as brand ambassador following coporate guidelines of the brand
Coordinate in-store events with Marketing team
Profile
Solid supervisory/ management position within luxury retail setting.
Preferably from luxury fashion/ luxury W&J; sector
Strong business acumen and analytical skills
A creative mind helps you to be disruptive, pro-active and to act strategically
Agile, adaptable, possess strong relationship and leadership skills.
A hands on, inclusive and dynamic leadership style
Impeccable attention to detail with a can-do attitude is crucial




A jeweler renowned for virtuoso savoir-faire and superb technical expertise, Maison FRED has for nearly 90 years embodied the personality and vision of founder Fred Samuel.
Inspired by his warm outlook, always avid to engage with others, along with his love of light and irrepressible joie de vivre, Maison FRED has become known as the "Sunshine Jeweler".
This distinctive identity has given birth to jewels with signature character to celebrate life's memorable moments, both big and small.
Nourished by a rich design heritage informed by art, FRED is also inspired by the world of the French Riviera, much loved by Fred Samuel and his eponymous jewelry house.
Under the signature sunshine of FRED, jewels scintillate in a unique light.
Their magnetic brilliance reflects subtly relaxed elegance, combined with the glamour of emotionally-charged design.
The refinement of these exceptional pieces is often elevated by a bold twist thanks to their signature interchangeability.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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📌 Fred- Boutique In Charge, Melbourne Cbd
🏢 Lvmh Group
📍 Melbourne