Security Control Room Operator / Team Leader – Brisbane
ACESGroup is seeking an experienced and motivated Security Control Room Operator / Team Leader to join our team at
South Bank in Brisbane
.
This roles forms part of a skilled, client-focused security operation delivering safe, secure, and customer-friendly services within a dynamic environment.
Responsibilities and Duties
You will play a key role in maintaining site safety and security, monitoring activities, and ensuring professional service delivery at all times within a crowded environment.
Typical duties may include:
Monitoring CCTV and physical security systems (Control Room Operator).
Conducting regular visible patrols and responding to incidents.
Providing customer assistance and engagement and welfare support with vulnerable people.
Maintaining strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills.
Preparing reports, logs, and escalating incidents when required.
Provide high-quality security services in accordance with client requirements, (including Conditions of Entry management) and ACESGroup standards.
Operate and utilise ACESGroup's technology platforms to support site safety and reporting.
Maintain accurate records and complete reports through digital systems.
Collaborate with team members, management, and precinct partners to enhance operational efficiency.
QLD Security Licence
Responsible Service of Alcohol (RSA) Competency Card (current)
First Aid and CPR (current)
Understanding of security arrangements for a crowded place
Superior communication skills (written and verbal)
Exceptional personal presentation
Reliability and punctuality
Ability to work on a 24/7 rotating roster
Ability to pass a LLND (Language,



Literacy, Numeracy and Digital) test
Full QLD Driver Licence
White Card (or willing to obtain)
Fire Warden (or willing to obtain)
Working With Children Check (or willing to obtain).
ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).
What ACESGroup Has to Offer
Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
Work at Brisbane's most iconic and high-profile locations
Uniform provided
Ongoing career development and clear pathways for progression
Training and upskilling through our internal RTO
Be part of our newly registered and first off Diploma in security technology starting in mid-****
Convenient sites and transport access
Be part of a team developing security technology such as vision analytics for safety
A growing national company with diverse opportunities across events, venues, and critical infrastructure
Attractive employment conditions
Gain experience using AI for efficient risk management reporting and research.
About Us
For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.




We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.
All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
ACESGroup is the **** and **** recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal chance employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
ABN: ************** | ACN: *********** | Security Licence No. NSW: , VIC: **********S, QLD: ******* | ASIAL Member: ****** | RTO: *****. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, ...
ACESGroup pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.
ACESGroup
ABN: ************** | ACN: *********** | M/L: | ASIAL Member: ****** | RTO: ***** | VIC: PSBL **********S. Australian Concert and Entertainment Security Pty Limited.
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📌 Security Control Room Operator / Team Leader – Brisbane
🏢 Australian Concert and Entertainment Security (ACES Group
📍 Brisbane