Are you energised by helping customers, solving problems, and being part of a team that cares?
As a Customer Service Officer, you will be the friendly voice and trusted advisor! You'll be supporting our customers across phone, email, and in-branch enquiries working with the Sales Team to enhance our offering – all while leveraging your skills to grow and develop your career.
Based in our
Mackay branch
, this is a
permanent, full-time role
with a national brand (backed by Wesfarmers) where you'll be working amongst a friendly and supportive team of stakeholders.
What you'll be doing
No two days look the same – you'll be at the heart of our customer experience by:
Responding to sales enquiries within our branch or via phone and email
Building engaging relationships with our customers and internal teams everyday
Parts interpretation and product identification to suit customer requirements
Processing and data entry of orders, quotes, and end-to-end customer interactions
Providing product-based information and cross-selling where relevant
Ensuring requests are actioned in a timely manner within allocated timeframes
Skills you'll bring
Experience within a Sales or Customer Service environment
Ability to interpret product and technical drawings
Parts interpretation and technical catalogue navigation
Advisory abilities in explaining price, availability, and alternative product options
Ability to work unsupervised within a small team
Excellent verbal and written communication
Comprehensive computer literacy specifically with Excel and Word
Strong time management skills with a solution focused approach to problem solving
Be safety minded and promote all things safety within our branch
Experience in the lifting and heavy rigging industry welcomed but not essential
About us




Monday – Friday role with no weekend work
Salary package inclusive of incentives
Career development and progression pathways
Opportunities to learn and grow
A supportive network of stakeholders
Team member discounts Bunnings, Kmart, Officeworks
Take advantage of a range of other corporate partners
At Bullivants, for over 120 years, our purpose is to make lifting safe and effective by partnering with our customers to deliver a range of lifting and heavy rigging products coupled with service and reliability maintenance. As part of Wesfarmers (under the Industrial & Safety division), we can tap into and leverage industry leading service and solutions.
Our pillars built around ONE TEAM, INNOVATION, and SAFETY form our unique proposition that guides our culture and ways of working to ensure that our team can always perform at their best. With a national footprint, we are proud to be able to offer career development opportunities for all team members.
Next Steps
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
Bullivants does not accept unsolicited applications. All applications should be made directly through the Bullivants Careers website.

📌 Customer Service Officer - Mackay, Qld (Queensland)
🏢 Wesfarmers Industrial & Safety
📍 Queensland