The construction industry has dreamt of a world that isn't a maze of paper trails and delays, and our client is turning that vision into a reality. Founded in ****, their cloud-based platform is already empowering over 350,000 users across tier-1 construction and property giants.
By centralising construction operations into a unified platform, the company helps organisations deliver projects on schedule and on budget, while boosting safety, productivity, and quality.
They are growing rapidly, scaling up their services and building out their team—come join them as a Client Support Associate!
Overview
The Client Success team takes ownership of the entire customer experience and plays a key role in driving digital transformation across clients' projects and organisations. The team works closely with Product & Development as well as Marketing and Sales to improve customer experience at every touchpoint, both in and out of the product.
About the Role
As a Client Support Associate, you will be a key point of contact for clients, providing frontline support and ensuring a seamless user experience. You will play a crucial role in responding to client inquiries, maintaining accurate records, and contributing to the ongoing improvement of customer support processes.
This position is ideal for candidates looking to build a foundation in a rapidly growing specialisation within the SaaS industry. It offers a clear pathway for growth and development, with opportunities to advance into a Client Success Manager career track.
What You'll Be Doing
Client Engagement & Support:
Provide frontline support by managing the help desk, responding to client emails and phone calls promptly and professionally.
Relationship Building:
Develop and nurture relationships with all stakeholders to ensure strong communication, trust, and client satisfaction.
Forms & Setup:




Create electronic forms tailored to client needs, ensuring seamless functionality and ease of use.
Demos & Training:
Assist with client demos and training sessions by preparing materials and supporting the team during delivery; deliver basic platform training to end-users.
Content Creation:
Create and maintain client support materials, including user guides, videos, and knowledge base updates.
Client Health Tracking:
Track and report on client health by maintaining accurate records of client interactions and touchpoints.
Product Insights & Voice of Customer:
Gain a comprehensive understanding of the application and act as the voice of the client internally—providing feedback to contribute to product design, testing, and new feature implementations.
Software Evaluation:
Conduct product testing and usability evaluations for recent software functionality.
Operations & Improvement:
Handle daily office tasks to support smooth operations and contribute to team continuous improvement initiatives.
What We're Looking For
Base Requirements
Experience:
1+ years in administrative or customer-facing roles.
Tech Aptitude:
Good working knowledge of and/or a strong interest in software and SaaS platforms.
Winning Attributes
Startup Mindset:
You thrive in the fast-paced, dynamic environment of a growing startup.
Self-Motivated:
You are proactive, take ownership of your learning, and are committed to delivering excellence.
Strong Communicator:
You explain complex concepts clearly and effectively, both in writing and verbally, to diverse audiences.
Detail-Oriented:
You take pride in being thorough, professional, and reliable with high attention to detail.
People-First:
You have a genuine passion for helping people succeed and building meaningful working relationships.
Domain Interest:
An interest in property, construction, or software industries is a strong plus.
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📌 Customer Support Associate (New South Wales)
🏢 Sirius.
📍 New South Wales