Receptionist / Administrator – Specialist Surgical Services
Hamilton | Specialist Surgical Services
Full Time
Join a values-driven organisation making a real difference
$60, ****** + 12% Superannuation + Salary Packaging Benefits
Build Your Career. Support Exceptional Patient Care.
Are you an organised and customer-focused administrator who thrives in a fast-paced healthcare environment? Join Western District Health Service as a Receptionist / Administrator – Specialist Surgical Services, where you'll play a key role in supporting patients, visiting specialists, and clinical staff through the delivery of high-quality administrative and reception services.
This is an opportunity for someone who values professionalism, teamwork, and excellent customer service, and who enjoys creating positive experiences for patients throughout their healthcare journey.
What You'll Be Doing
As part of our dedicated Specialist Surgical Services team, you'll provide professional administrative and reception support across:
Customer Service & Communication
Provide a welcoming, professional, and responsive first point of contact for patients, families, carers, surgeons, and staff while maintaining confidentiality and delivering exceptional customer service.
Surgical Administration
Support surgical pre-admission and theatre processes through appointment coordination, patient administration, admissions and discharge processes, records management, and general clerical support.
Reception & Appointment Coordination
Manage patient enquiries, coordinate specialist appointment bookings, liaise with consultant rooms and referral services, and ensure the smooth day-to-day operation of the reception area.
Records & Information Management
Maintain accurate patient records and documentation, supporting compliance with organisational requirements and working closely with the Health Information team.
Administration & Technical Support
Utilise hospital information systems and Microsoft Office applications to manage data, correspondence, reporting, and administrative processes efficiently and accurately.
Supplies & Operational Support
Assist with ordering medical, cleaning, stationery, and linen supplies while contributing to a safe, organised, and well-maintained clinical environment.
Teamwork & Continuous Improvement
Work collaboratively with clinical and administrative teams, contribute to process improvements, support colleagues,



and assist with orientation and on-the-job training as required.
What You Bring
Demonstrated experience in a reception, administration, or customer service role, preferably within a healthcare environment.
Excellent communication and interpersonal skills, with the ability to build positive relationships with patients, families, and staff.
Strong organisational skills and the ability to manage competing priorities in a busy setting.
High level of computer literacy, including Microsoft Office applications and patient management systems.
Knowledge of medical terminology or willingness to learn.
Ability to work both independently and collaboratively within a team.
Strong attention to detail and commitment to maintaining accurate records and documentation.
Sound problem-solving skills and the ability to use initiative.
Understanding of confidentiality, privacy, and professional conduct requirements.
Commitment to providing outstanding customer service and contributing to a positive patient experience.
Why Join Western District Health Service?
About Us
Western District Health Service (WDHS) is committed to delivering high-quality, person-centred healthcare to communities across the Southern Grampians and Glenelg Shire. As the region's largest employer employing over **** people, we provide a comprehensive range of acute inpatient, residential aged care, and community health services, supported by a strong culture of teamwork, community connection, and excellence in rural health delivery.
We are proud to foster a diverse, inclusive, and accessible workplace for our staff, consumers, and visitors, guided by our core values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy.
Discover Life in Hamilton
Located in the heart of Victoria's Southern Grampians region, Hamilton offers the perfect blend of career opportunity and lifestyle. With a welcoming community of around 10,000 people (serving a broader catchment of 16,500), it's an ideal place to build your career while enjoying a relaxed, regional way of life.




From the stunning landscapes of the Grampians National Park to nearby coastal gems including Warrnambool, Port Fairy and Portland — plus local wineries and outdoor experiences — Hamilton provides an enviable work/life balance.
To learn more about WDHS, visit: /
To explore the region, visit: /
What we offer:
Opportunities for career growth and development
Supportive team environment and strong clinical leadership
Access to ongoing education and professional development
A workplace that values diversity, inclusion, and belonging
Meaningful work making a difference in rural health outcomes
Interested?
For more information, view the position description at [link].
For a confidential discussion, contact Mac Mcinnes - Executive Director Ambulatory and Community Programs/Chief Allied Health Officer - ******
How to Apply
To apply via our careers page, commence your application by completing the form below and selecting "Next" to continue.
If applying through SEEK, simply click "Apply" and follow the prompts.
Applications must include a current resume and a cover letter outlining your suitability for the role.
Applications close: Thursday 13th of August ****
Applications will be reviewed as received — early applications are encouraged, as the role may close once filled.
Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected. We are dedicated to transparent and equitable hiring practices that recognise the strengths, experiences and perspectives people bring from all walks of life.
We actively encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.
If you require any support or adjustments during the recruitment process, please contact our People & Culture team, we are here to ensure you can participate fully and comfortably.
All successful applicants will be required to hold (or be willing to obtain) a current National Criminal Police Check. Depending on the role, a Working with Children Check and/or NDIS Worker Screening Check may also be required. Compliance with WDHS's immunisation and vaccination requirements is a condition of employment.

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