About the role
Darling Downs Eye is seeking an experienced
Senior Receptionist for Ophthalmic Medical Practice
to join our team in Toowoomba, Queensland. This is a
part-time position
that offers flexibility whilst maintaining the professional standards our patients expect. As Senior Receptionist, you will be the first point of contact for our patients and a key member of our administrative team, playing a vital role in ensuring smooth day-to-day operations and exceptional patient experiences. This role is central to our practice's success, managing patient interactions, appointment scheduling, and supporting the broader clinical team in delivering outstanding ophthalmic care.
Key responsibilities
Greeting and welcoming patients with professionalism and warmth, ensuring a positive first impression
Managing appointment scheduling, confirming bookings and liaising with patients regarding their visits
Processing patient registrations and maintaining accurate patient records in compliance with medical privacy regulations
Handling telephone enquiries professionally and directing calls to appropriate staff members
Managing patient billing and payments, including processing fees and insurance claims
Coordinating with clinical staff to ensure patient flow and minimising waiting times
Maintaining the reception area in a clean, organised and welcoming condition
Providing administrative support to ophthalmologists and allied health staff as required
Ensuring compliance with health and safety standards and practice policies
What we're looking for
Proven experience as a receptionist in a medical practice, ideally within ophthalmology or specialist medical settings
Excellent interpersonal and communication skills with the ability to interact professionally with patients, staff and external contacts
Strong organisational abilities and attention to detail, particularly with appointment scheduling and record management




Proficiency with medical practice management software and general computer systems
Knowledge of patient confidentiality, privacy legislation and medical administration best practices
Ability to remain calm and courteous under pressure whilst managing multiple priorities
High school diploma or equivalent qualification; additional qualifications in medical administration are advantageous
Experience in a supervisory or training capacity is preferred
Strong numeracy skills for billing and payment processing
Commitment to delivering exceptional customer service and supporting quality patient care
What we offer
At Darling Downs Eye, we value our team members and are committed to creating a supportive and inclusive workplace. We offer:
Part-time flexible working arrangements to support work-life balance
A cooperative and professional team environment within a respected ophthalmic practice
Ongoing professional development opportunities and training to enhance your skills
A role that makes a genuine difference in patients' lives and eye health outcomes
Supportive management and team environment
About us
Darling Downs Eye is a leading ophthalmic medical practice serving the Toowoomba community and surrounding regions. We are dedicated to providing comprehensive eye care and treatment services with a focus on clinical excellence and patient-centred care. Our experienced team are committed to improving and preserving our patients' vision and eye health. We pride ourselves on our welcoming practice culture, where every team member is valued and plays an important role in our patients' care journey. We are committed to continuous improvement, embracing best practices in eye care delivery and maintaining the highest standards of professionalism and service.
Apply now
If you are an experienced Senior Receptionist seeking a rewarding part-time opportunity in ophthalmology, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for the Darling Downs Eye team. We look forward to meeting you.

📌 Senior Receptionist For Ophthalmic Medical Practice (Queensland)
🏢 Darling Downs Eye
📍 Queensland