The
Great Ocean Road Coast and Parks Authority
is responsible for protecting and managing one of Australia's most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‐term conservation.
About the role
The Great Ocean Road Coast and Parks Authority (GORCAPA) is seeking an enthusiastic and customer-focused Retail Team Member to join our Twelve Apostles Visitor Precinct team.
As a Retail Team Member, you will play a vital role in delivering outstanding experiences for the thousands of visitors who experience this iconic destination each year. Working across retail and hospitality services, you'll provide exceptional customer service, process sales, prepare food and beverages, maintain store presentation standards, and help ensure the seamless day-to-day operation of the visitor precinct.
This is a hands-on role suited to someone who enjoys engaging with people, thrives in a quick-paced environment and takes pride in creating welcoming and memorable visitor experiences.
What you'll do
Deliver exceptional customer service and create positive visitor experiences for domestic and international guests.
Provide product recommendations and accurate information to support customer purchases.
Process retail transactions, returns and exchanges using point-of-sale systems.
Promote featured products, seasonal ranges and sales opportunities.




Prepare beverages and light food items in accordance with food safety and hygiene requirements.
Receive, replenish and maintain stock levels while supporting stocktakes and inventory control.
Maintain high standards of visual merchandising, cleanliness and presentation throughout the retail and hospitality areas.
Support visitors with diverse needs by providing inclusive and accessible customer service.
Assist in maintaining a safe workplace by following operational, safety and emergency procedures.
Contribute to a collaborative team culture focused on service excellence and continuous improvement.
What we're looking for
Experience in retail, hospitality, tourism or a similar customer-facing role.
Outstanding communication and interpersonal skills.
A proactive, adaptable and solutions-focused approach to work.
Confidence managing competing priorities in a busy, visitor-focused environment.
Strong retail presentation and visual merchandising skills.
Experience handling cash and point-of-sale transactions.
A commitment to delivering exceptional customer service every day.
An understanding of workplace health and safety requirements.




A current Australian Driver's Licence and the ability to meet pre-employment requirements, including a National Police Check and Working with Children Check.
Why join us
Joining GORCAPA means becoming part of an organisation dedicated to protecting and enhancing one of Australia's most spectacular and culturally significant regions.
You'll enjoy:
Working at the internationally recognised Twelve Apostles Visitor Precinct.
Being part of a passionate and supportive team committed to delivering exceptional visitor experiences.
Opportunities to develop your skills across retail, tourism and hospitality operations.
The chance to contribute to the sustainable management of the Great Ocean Road region.
A workplace that values safety, inclusion, collaboration and continuous improvement.
Meaningful work that connects people with Victoria's iconic landscapes, culture and visitor experiences.
If you're passionate about customer service and enjoy working in a dynamic tourism environment, we'd love to hear from you.
Everyone is welcome at the Authority:
Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.
We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.
Applications close *****pm, Monday, 10th August ****.

📌 Retail Team Member (Warrnambool)
🏢 Great Ocean Road Coast and Parks Authority
📍 Warrnambool