The Opportunity
At Neverfail, we're passionate about delivering exceptional service to our customers and creating positive experiences at every interaction. As a Customer Service Coordinator based in Malaga, you'll play an important role in supporting our customers while helping to ensure the smooth day-to-day operation of our distribution centre.
This is a
full-time, permanent opportunity
based at our
Malaga site, working Monday to Friday
. In this varied and fast-paced role, you'll provide responsive support across phone, email, live chat and face-to-face interactions, working closely with our warehouse, dispatch and logistics teams to deliver outstanding customer outcomes.
You'll enjoy a role where no two days are the same, taking ownership of customer enquiries, coordinating timely solutions and contributing to continuous improvement initiatives that enhance both customer satisfaction and operational performance.
Key Responsibilities
Respond to customer enquiries across phone, email, live chat and face-to-face channels, delivering exceptional customer service
Resolve delivery and service enquiries by working collaboratively with warehouse, dispatch and logistics teams
Provide customers with timely updates on deliveries, collections and service requests
Support customer collections, cooler swaps and equipment returns while maintaining accurate records
Assist with stock verification and operational tasks to support day-to-day distribution centre activities
Maintain accurate customer information and documentation across business systems




Ensure compliance with site safety requirements and operational procedures
Contribute to continuous improvement initiatives that enhance customer service and operational efficiency
About You
You are a customer-focused professional who thrives in a fast-paced operational environment. You enjoy building relationships, solving problems and working collaboratively with both customers and internal teams to deliver exceptional service.
In addition, you will have:
Experience within a customer service, logistics, warehousing, transport or customer operations environment
Strong communication and stakeholder management skills with a customer-first mindset
Excellent organisational and time-management skills with strong attention to detail
Confidence using Microsoft Office applications including Excel, Word and Teams
Experience using Microsoft Dynamics or similar customer management systems highly regarded
A proactive approach to problem solving and continuous improvement
Commitment to maintaining protected work practices and operational compliance
What We Offer
Opportunity to play a key role within Neverfail's Customer Service and Distribution operations
Ongoing learning and development opportunities to support your career growth
Exposure across Customer Service, Logistics and Supply Chain within a leading FMCG business
Generous monthly product allowance
Access to a wide range of corporate discount programs including Fitness Passport, QANTAS Club, Microsoft, Lenovo, Hertz, GoGet and Estee Lauder
Opportunity to participate in the CCEP Employee Share Purchase Plan
#S-DNI

📌 Neverfail Customer Service Coordinator - Malaga (Western Australia)
🏢 Coca Cola
📍 Western Australia