Free your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a recent career adventure, our global hotel group is full of possibilities.
Job Description
You are the beginning of an exceptional guest experience. You make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive. You will handle reservation requests, changes, and cancellations, and convert phone inquiries into confirmed bookings, ensuring all details and preferences are recorded. With your attention to detail, you'll provide exceptional service while recommending property facilities and maximising revenue through up-selling.
Qualifications
A guest-focused personality is essentialStrong written and verbal communicationStrong interpersonal and problem-solving skillsPrior experience working with Opera or another property management systemAbility to work independently and prioritise conflicting prioritiesWhilst availability to work over a 7-day roster is desirable, candidates seeking a flexible work arrangement to suit personal commitments are encouraged to apply
Additional Information
Thrive In Our Sofitel Community, With
Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwideUp to 50% discount on meals at Sofitel AdelaideFamily & Friends accommodation discountsLearning programs through our AcademiesFully laundered uniform providedFree 24 hour access to our Employee Assistance ProgramOpportunities to develop your talent and grow within our property and across the world!Ability to make a difference through our corporate social responsibility activities
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Special Note
Only applicants currently located in Australia with full Australian working rights will be considered.