JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Abbott Transfusion Medicine is a global leader in in vitro diagnostics, providing a broad range of innovative instruments, systems, and assays for blood centres worldwide. Our solutions support the screening of donated blood and patient samples, helping ensure the safety, quality, and availability of blood products. Working at Abbott At Abbott, you can do work that matters, grow and learn, care for yourself and your family, and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of A company recognised as a great place to work in dozens of countries and named one of the most admired companies in the world by Fortune A workplace recognised for diversity and inclusion, supporting working mothers, female executives, and scientists Overview
Key Responsibilities
Act as the on-site Technical Engineering Ambassador for Abbott Transfusion Medicine solutions (Alinity, automation, and software), ensuring optimal system performance
Build and maintain strong, trusted relationships through clear and proactive communication with key stakeholders
Provide hands‐on technical support, preventative/predicative maintenance, and advanced troubleshooting across instrumentation and automation systems
Lead root cause analysis and issue resolution, ensuring accurate and compliant documentation (GMP/TGA aligned)
Champion site performance, service delivery, and continuous improvement
Collaborate cross‐functionally to ensure coordinated, efficient, and high‐quality service delivery
Maintain high standards in inventory management, stock control,



and service workflows
Ensure full compliance with corporate governance, quality, and regulatory standards
Support business reviews, service KPI tracking, and continuous improvement initiatives
Contribute to territory sales targets and support growth in instrument and consumable adoption
Identify and support new business opportunities within the existing customer environment
Deliver product demonstrations, training, and customer education
About You
You are a technically credible, customer‐focused professional who thrives in a structured, site‐based environment and enjoys working collaboratively to solve complex problems.
You bring: A degree in Biomedical Engineering, Engineering, Science, Biomedical Science, or related field
Experience in diagnostics, transfusion medicine, or laboratory environments preferred
Strong technical troubleshooting skills with attention to detail
The ability to communicate complex technical issues clearly and confidently
Experience working within regulated environments (GMP, quality systems) preferred
A proactive and organised approach, with strong follow‐through
The ability to work collaboratively while managing your own responsibilities
Resilience in managing complex customer needs and competing priorities
Working Environment
Site‐based role in Brisbane, working alongside the Ambassador Lead ~25% travel (including occasional interstate and international travel)




Reporting to the Ambassador Lead, with support from a national team of Ambassadors and senior specialists
Why Join Abbott?
Be part of a team supporting critical blood and transfusion services that directly impact patient outcomes
Work with advanced diagnostic and automation technologies in a highly specialised field
Contribute to a values‐driven organisation focused on quality, safety, and innovation
Play a key role in introducing new technologies and shaping future service delivery
The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Sales Force DIVISION: TM Transfusion Medicine LOCATION: Australia > East Brisbane : 12 Mowbray Terrace ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it's next‐generation diagnostics, life‐changing devices, science‐based nutrition, or novel reformulations, we are advancing some of the most creative and revolutionary technologies in healthcare, helping people live their best lives through better health.
An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
Follow Us: Facebook LinkedIn YouTube Twitter
#J-*****-Ljbffr

📌 Ambassador (Brisbane)
🏢 Abbott Laboratories
📍 Brisbane