Posted on: 27/07/2026 – Application Deadline: 17/08/2026
Location:
Kununurra, W.A.| Housing Allowance Provided
Work Type:
Full Time | Permanent opportunity
As a
Customer Services Officer
in Kununurra, you'll play a vital role in supporting customers, assisting operations, and helping deliver community engagement activities across the East Kimberley region.
This role goes beyond traditional customer service. You'll coordinate community activities, support compliance work, collaborate with depot crews, and take ownership of a mix of administrative and financial tasks. It's a hands‐on, varied position perfect for someone who enjoys responsibility, problem solving and building strong relationships within the local community.
We're looking for someone who understands regional communities and is passionate about delivering excellent customer experiences.
Why Kununurra?
Kununurra offers a unique opportunity to build a rewarding career while enjoying one of Australia's most spectacular regional settings. Surrounded by iconic natural attractions, rich culture and a strong community spirit, Kununurra combines meaningful work with an unbeatable Kimberley lifestyle. Whether you're exploring the region's national parks, fishing and boating on Lake Kununurra, or becoming part of a welcoming local community, you'll play an important role in helping power the East Kimberley's future. This role also offers a housing allowance as part of an attractive regional employment package.
What You'll Do:
Deliver high-quality frontline customer service through face-to-face, phone and email interactions, supporting enquiries related to billing, metering, outages, solar enquiries, connections and account management.
Manage service orders, fault notes and compliance activities, working closely with metering teams and depot crews to support safe and efficient operations.
Support customer communications during planned and unplanned outages, partnering with internal teams to ensure timely and accurate information is shared.




Play an active role in community engagement activities and events, including set-up, attendance and pack-down, with flexibility to support after-hours activities and occasional regional travel.
Coordinate administrative and financial activities such as setting up suppliers, raising purchase orders, processing invoices and maintaining strong relationships with internal and external stakeholders.
What You'll Bring:
Demonstrated experience in a customer service, advisor or corporate support role, ideally within utilities, government or a regulated environment.
The ability to manage competing priorities, follow established processes and make sound decisions when situations change.
Confidence working with systems, documentation and financial tasks such as purchase orders, invoicing and reconciliations.
Solid communication skills and the maturity to work with vulnerable customers, including those experiencing hardship.
A proactive, flexible approach and willingness to support after-hours events, regional travel and hands‐on operational activities.
Please note: The successful candidate will be required to satisfactorily complete a pre‐employment medical assessment.
Applications close:
Monday 17th August
Please note: In some cases, we need to close the advertising earlier than the closing date – so don't miss your chance!
Our workplace culture is created through every interaction, every experience and everything we do. Across our organisation, we recognise and reward people and offer work that works with you. We're committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team so special. We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are dedicated to ensuring that all candidates have equal opportunity and, if you require any adjustments during the recruitment process, please let us know - we're here to support you. If you want more amazing reasons of why Horizon Power should be your employer of choice, check our careers page to find out more. about-us/careers/
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📌 Customer Services Officer (Kununurra)
🏢 Horizon Power
📍 Kununurra