We are seeking a motivated and enthusiastic Customer Service Officer to join a global procurement and sourcing company providing end-to-end supply solutions for complex industrial needs. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and is committed to delivering exceptional service from enquiry through to delivery.

About The Role

As a Customer Service Officer, you will be the first point of contact for customers, ensuring enquiries, orders and requests are handled efficiently and professionally. Working closely with internal departments and suppliers, you will help deliver a seamless customer experience.

Key Responsibilities

Respond to customer enquiries via phone and email in a timely and professional manner.Act as the primary point of contact for purchasing enquiries, ensuring accurate order processing and efficient resolution of supplier and customer issues.As the main point of contact for customers, deliver exceptional service and timely communication.Coordinate local and international freight bookings and monitor deliveries.Process customer orders,



quotations and invoices accurately.Coordinate with suppliers and logistics providers to ensure on-time deliveries.Provide customers with order updates and resolve any service-related issues.Maintain accurate customer records and documentation.Build and maintain positive relationships with customers through exceptional service.Assist with general office administration as required.

About You

Previous experience in a customer service, administration or office support role.Excellent communication and interpersonal skills.Strong organisational skills with high attention to detail.Ability to manage multiple tasks and work to deadlines.A proactive attitude with strong problem-solving skills.Intermediate Microsoft Office skills SAP experience advantageous.Experience working in procurement, industrial supply, logistics or mechanical background is desirable but not essential.

What We Offer

Full-time, permanent position Monday - Friday.WFH options down the track.Potential bonus each year based on performance.Supportive and collaborative team environment.Opportunities for training and career development.Competitive salary based on experience.

To Apply

About

Click Apply Now and submit your resume. If you'd like to learn more about this prospect and discuss confidentially, please contact:

Chelsea Barnes - Senior Recruitment Consultant - ******

📌 Customer Service Officer (Western Australia)
🏢 PERSOL APAC
📍 Western Australia