Customer Liaison
Barrier Reef Pools Perth
At Barrier Reef Pools Group (WA), we help Western Australians turn backyard plans into something truly special. As a market leader in fibreglass swimming pools, we're proud of our quality, our people, and the experience we deliver to every customer.
Due to an internal promotion we are now looking for a
Customer Liaison Officer
who genuinely enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding service from start to finish.
About the Role
This is a hands-on, customer direct role where you'll be the key point of contact for customers before, during, and after their pool installation. You'll work closely with our internal teams, trades, and suppliers to ensure customers feel informed, supported, and confident at every stage of the journey.
If you're organised, calm under pressure, and get real satisfaction from solving problems and keeping people in the loop, this role will suit you perfectly.
Location:
Forrestdale Head Office
Hours:
Monday to Friday, 8:30am – 4:30pm
Employment Type:
Full-time
Remuneration:
Competitive salary based on experience
What You'll Be Doing
Acting as the main point of contact for customer enquiries via phone and email
Proactively updating customers on progress, timelines, and next steps
Coordinating with our scheduling team




Maintaining accurate customer records and job progress information
Working closely with internal teams to resolve issues and keep projects moving
Identifying and solving problems before they impact the customer experience
What We're Looking For
Proven experience in a customer service–focused role (essential)
Pool industry experience is highly regarded but not required
Strong communication skills both written and verbal, with the ability to explain processes clearly
Comfortable handling phone-based conversations with customers and stakeholders
Excellent organisation and attention to detail
Confidence managing competing priorities in a busy workplace
A proactive, solutions-focused mindset
Ready to jump in and make a difference
Why Join Barrier Reef Pools Perth
Be part of a growing, well-established business
Play a meaningful role in creating a positive customer experience
Opportunity to contribute to system and process improvements
Bonus incentive based on customer feedback
Industry-specific training provided
Supportive team environment with real collaboration across departments
Customer service is at the heart of everything we do. We believe clear communication and genuine care are what turn a good experience into a great one and we empower our people to exceed expectations.

📌 Customer Liaison Officer (Western Australia)
🏢 Barrier Reef Pools Perth
📍 Western Australia