? Customer Support Officer | High-Volume Call Centre
Are you a proactive, customer-focused communicator who thrives in a fast-paced setting? We are seeking a motivated ASO3 Officer for an exciting contract opportunity with a leading organization.
If you excel at building rapport, engaging in meaningful conversations, and helping individuals navigate their success journey, this role is for you!
? Key Responsibilities
In this role, your primary focus will be delivering exceptional customer service through high-volume phone engagements to drive onboarding, retention, and customer success.
High-Volume Call Operations: Manage high-volume inbound and outbound phone campaigns to engage prospective and current customers.
Customer Advocacy & Barrier Identification: Identify key obstacles preventing individuals from progressing through their journey and offer targeted support solutions.
Systems & Data Integrity: Navigate multiple internal systems simultaneously, maintaining meticulous records and clear case notes.
Insights & Continuous Improvement: Analyse campaign outcomes,



identify recurring trends, and provide actionable reporting to improve processes.
? What We Are Looking For
Call Centre Experience: Robust background in high-volume inbound and outbound telephone environments.
Customer Engagement: Proven ability to build rapport quickly, influence positive outcomes, and drive customer retention.
Tech-Savvy & Detail-Oriented: Ability to multitask across multiple software platforms while maintaining accurate attention to detail.
Analytical Mindset: Demonstrated capability to track outcomes, report on trends, and present clear insights.
? Mandatory Requirements
⚠️ MANDATORY PREREQUISITES
To be considered for this role, you MUST possess:
Current Working with Children Check (WWCC)
Current National Police Check (NPC)
Applications without these current clearances will not be processed.
? How to Apply
Ready to take the next step?

📌 Customer Support Officer/Call Centre | Government (Adelaide)
🏢 Hr Partners
📍 Adelaide