4 days in the office, stunning waterfront location
$100K to $120K package including super (Flexible for the right person!)
Permanent, Full Time Opportunity
IT Analyst, Level 2 Support Engineer
Brighton, Melbourne
4 days in the office, stunning waterfront location
$100K to $120K package including super (Flexible for the right person!)
Permanent, Full Time Opportunity
Why Join?
This is an excellent opportunity to join a growing global energy organisation at an exciting stage of its journey. You will be part of a collaborative and supportive technology team, working with modern cloud, infrastructure, networking, and cybersecurity technologies in a critical services environment.
The role offers broad exposure across Microsoft 365, Azure, networking, security, end user support, and enterprise infrastructure, making it ideal for someone looking to further develop their technical skills and build a long term career.
Experience within the Energy, Utilities, Operational Technology (OT), Critical Infrastructure, SOC, SOCI, Cyber Security, or Managed Services (MSP) sectors will be highly regarded.
The Opportunity
As an IT Analyst, you will provide Level 1 and Level 2 support while helping maintain and improve the organisation's IT infrastructure and cloud environments. You will play a key role in supporting business users, managing Microsoft technologies, maintaining security standards, and contributing to ongoing technology initiatives.
This role offers a great blend of operational support, infrastructure administration, cloud technologies, networking, and cybersecurity exposure.




Key Responsibilities
Support and administer enterprise IT infrastructure across on premises and cloud environments
Maintain and support Microsoft 365 technologies including Exchange Online, Teams, SharePoint, OneDrive, and related services
Manage and monitor Azure and cloud based platforms
Troubleshoot and resolve Level 1 and Level 2 technical issues through the service desk
Maintain system performance, backups, patching, and health monitoring
Configure and support laptops, desktops, mobile devices, and peripheral equipment
Support networking technologies including switches, wireless access points, and firewalls
Assist with cybersecurity operations, incident investigation, and disaster recovery activities
Coordinate with external vendors and service providers
Support video conferencing and collaboration technologies
Contribute to infrastructure and technology improvement initiatives
Assist with IT asset management and equipment lifecycle activities
Provide occasional support to international offices and remote locations
Participate in after hours maintenance and planned system upgrades when required
About You




You will be a proactive and technically capable IT professional who enjoys solving problems and supporting business users in a fast paced setting.
Key Skills & Experience
5+ years of experience in IT Support, Infrastructure, Systems Administration, or similar roles
Strong Microsoft 365 administration and troubleshooting capability
Experience supporting Azure cloud environments
Solid understanding of Windows operating systems and enterprise infrastructure
Experience supporting networking technologies including switches, wireless networks, and firewalls
Exposure to cybersecurity controls, security monitoring, and incident response
Strong communication and stakeholder engagement skills
A proactive mindset with a genuine desire to learn and grow
Experience within Energy, Utilities, Critical Infrastructure, Operational Technology (OT), Cyber Security, or Managed Services environments is advantageous
Driver's licence and access to a vehicle would be beneficial
Keywords
IT Infrastructure Analyst | Systems Administrator | IT Support Analyst | Microsoft 365 Administrator | L2 Support Engineer | Azure Administrator | Infrastructure Support Engineer | IT Systems Analyst | Cloud Support Engineer
Peoplebank
and
Leaders IT
are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we're here to support you.
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📌 It Analyst - Level 2 Support Role (Victoria)
🏢 Peoplebank
📍 Victoria