Job ID: ******** | Amazon Commercial Services Pty Ltd
We currently have an exciting new opportunity for a Learning Trainer to join our Amazon Australia Learning Team based out of our Lytton, Brisbane Legacy site - the only fulfillment centre in Brisbane! In this role, you will manage and work with our workplace process trainers (known as ambassadors) to deliver high standards of training to our new and existing associate workforce. You will thrive in this role if you are dynamic, an organised self-starter, a solid communicator and highly value teamwork. The successful candidate will be trained in both the standard work and tools used within the Learning function and will be trained and required to work across warehouse processes such as picking or packing of customer shipments.
Key job responsibilities
Develop, deliver and assess a multitude of training programs for both new and experienced associates
Perform data entry including creating, entering and updating training rosters
Lead & Support Ambassadors in their roles in delivering training and coaching to associates
Assist in evaluating and monitoring training efforts throughout the FC
Ability to learn processes quickly and become a subject matter expert in new processes
Complete understanding of the safety procedures in the FC to ensure that associates are operating safely and take immediate corrective action where necessary
Ensure compliance with audits and refresher/one point change training
Ensure area readiness and area organisation for all Learning areas and training locations to ensure they are prepared to support all training activities
Spend time in a process path each week rotating through different areas within the warehouse to maintain proficiency and identify associate barriers and gaps in our training
Coach and positively impact associates to succeed in their roles
Basic Qualifications
Work 38 hours/week, and overtime as required
Relevant experience of using clear communication including evidence of delivering training groups and creating corresponding communications and training materials
Preferred Qualifications
Able to give and receive feedback effectively
Effective time management skills, exemplary attendance and punctuality
Excellent written and verbal communication skills
Strong problem-solving skills and ability to take initiative
A forklift licence would be advantageous
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal chance employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon is an equal prospect employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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