Adelaide Festival Centre Trust
Job reference:
******
Location:
**** - ADELAIDE
Job status:
Ongoing
Eligibility:
Open to Everyone
Permanent, full time vacancy
Unique opportunity | Adelaide CBD
Salary $88,154, plus 12%
Superannuation
About Adelaide Festival Centre
Established in ****, Adelaide Festival Centre is South
Australia's principal performing arts venue and a leading
Asia-Pacific cultural centre.
We present a bold, diverse program of festivals, events and
performances year-round — inspiring, educating and entertaining
audiences of all ages and cultures.
As the home of the performing arts in South Australia, we're
proud to deliver exceptional experiences for audiences, artists and
partners, while fostering a supportive and collaborative workplace
for our team.
Adelaide Festival Centre operates four major venues in the
Adelaide CBD - Festival Theatre, Dunstan Playhouse, Space Theatre
and Her Majesty's Theatre
About the Role
The Customer and Commercial Operations
division brings together Adelaide Festival Centre's public-facing
services and commercial operations including hospitality,
ticketing, patron services, retail, tours and volunteering.
The Ticketing Team are responsible for end‐to‐end ticketing
services across Adelaide Festival Centre venues and events,
delivered in partnership with an external Ticketing Service
Provider. The department provides specialist ticketing advice to
Programming and Marketing, venue hirers, home companies, and the
executive team, and manage ticketing processes to support accurate
service delivery, positive customer experiences, and the
achievement of commercial revenue outcomes.
The Senior Ticketing Officer delivers specialist ticketing
coordination and advice for Adelaide Festival Centre and venue
hirer events. The role works autonomously to manage an assigned
ticketing portfolio, ensuring accurate event set‐up, reporting, and
reconciliation in partnership with the external Ticketing Service
Provider.
Reporting to the Ticketing Executive, this position plays a
fundamental role in providing expertise across a broad range of
activities to promoters and venue hirers to place events on sale
with the Ticketing Services Provider whilst managing competing
deadlines.
Key Responsibilities




Represent Adelaide Festival Centre in a professional,
specialist context to manage the end-to-end process of building
events and the ongoing maintenance and support of ticketing
sales with the Ticketing Service Provider, while liaising with
hirers for changes and commercial approval
Provide specialist oversight to ensure NEN (New Event
Notification) documents are completed accurately and to a high
standard
Positively influence internal and external stakeholder
relationships with the external Ticketing Service Provider by
modelling partnership‐focused communication and engagement
Communicate effectively with the Ticketing Service Provider
regarding all AFC presenting events
Be responsible for embedding consistent ticketing processes
and independently managing and prioritising competing workloads
across multiple concurrent events and deadlines
Make and communicate informed decisions, based on
professional judgement, relating to ticketing, box office
activities and venue procedures for promoters, hirers and
programmers in a complex operating environment
Manage the collaborative flow of ticketing content
information between hirers and the Festival Centre marketing
team related to the production of brochures to ensure the
accuracy of promotional material
Keep abreast of developments in the arts, sports, and
entertainment industries
Identify the reporting needs of venue hirers and the
Festival Centre programming team and, within the Ticketing
Services Provider's reporting framework, set up, schedule and
maintain reports to meet those needs, including analysing more
complex data
Skills & Experience
Sales and customer service experience in a ticketing
environment
Experience and developed skills in the use of
ticketing/sales platforms and customer relationship management
systems
Attention to detail, high level of written and verbal
communication skills and the ability to work collaboratively




with the AFC's ticketing provider
Advanced communication and negotiation skills
Strong analysis and insight skills relating to statistical
data, sales figures, and patterns
Conflict resolution and communication skills
Tertiary qualifications in arts
management, education or related areas
(Desirable)
Passion for and/or experience in the performing arts
(Highly Desirable)
Why Join Us?
Adelaide Festival Centre employs more than 400 staff across
areas including technical and production, patron services,
hospitality, marketing, programming, and corporate services.
When you join our team, you'll help bring the arts to life in
the Festival State while working in a vibrant cultural
environment.
Our staff benefits include:
$15 staff tickets to performances across our venues
10% discount at Festival Centre food and beverage
outlets
Flexible working arrangements
Free annual flu vaccination
Access to our Employee Assistance Program
Breastfeeding-friendly workplace
Approved Child Safe Environment
Our Commitment
Adelaide Festival Centre is located on Kaurna Yarta. We
acknowledge the Kaurna people as the Traditional Custodians of the
Adelaide Plains and honour their ongoing connection to land and
culture.
We are committed to reconciliation and inclusion through our
Innovate Reconciliation Action Plan and strive to be an employer of
choice for First Nations people.
We are proud to be an equal opportunity employer and welcome
applications from people of all backgrounds.
Applications
If this opportunity sounds like your perfect role, we'd love to
hear from you.
Please submit:
A cover letter outlining your suitability for the role
Your current resume
For more information and a copy of the position description,
visit the
Join Us
page on our website. All
applications will be treated in strict confidence. Enquires can be
directed to Peter Maddock, Ticketing Executive via email to
******
Please apply via SEEK. Applications close
4:00pm, Sunday
16 August ****
Applications close:
16/08/2026 4:00 PM
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Senior Ticketing Officer (Adelaide)
🏢 Adelaide Festival Centre
📍 Adelaide