? Join One of the Gold Coast Most Trusted Plumbing Teams!
Customer Service & Administration Officer
(Full-Time | Office-Based in Molendinar)
Are you a motivated administrator who thrives in a fast-paced trade environment?
Or perhaps you've worked as a
scheduler, coordinator, or trades assistant
and want to take your next career step into an office role with a reputable, long-standing plumbing company?
This is your prospect to join a
well-established Gold Coast plumbing business
with more than
20 years of industry excellence
.
We specialise in residential and commercial plumbing, including
relining, drainage, hot water systems, and gas fitting
, and we're looking for someone with great communication skills and a strong eye for detail to help keep our operations running smoothly.
? What You'll Do
Customer Communication:
Be the friendly voice of our business – handle calls, emails, and inquiries with professionalism and confidence.
Job Scheduling:
Coordinate jobs, manage daily technician schedules, and ensure customers receive timely service.
Admin Support:
Maintain accurate records, assist with invoicing, and handle day-to-day office admin tasks.
Problem Solving:
Identify issues quickly, provide practical solutions, and support our plumbers with clear job information.
Trade Understanding:
Use your knowledge of plumbing or the trades to help streamline workflow and job allocation.




Team Collaboration:
Work closely with management, technicians, and clients to ensure exceptional service delivery.
? What's in It for You
Stability & Growth:
Join a respected Gold Coast plumbing company with two decades of proven success.
Career Development:
Ongoing training and pathways to grow within the business – we promote from within.
Supportive Team Culture:
Friendly, professional, and motivated team where your efforts are recognised.
Modern Office Environment:
Convenient Gold Coast location with modern systems and strong operational support.
? What We're Looking For
Experience in
administration, scheduling, or coordination
(trade or service industry preferred).
Strong
communication and organisational skills
.
Proficiency with scheduling or job management software (ServiceM8 highly regarded).
Gold Coast area knowledge
is highly preferred – you'll be coordinating local technicians and understanding the geography helps!
A positive attitude, strong initiative, and the ability to
stay calm under pressure
.
? Ready to Join?
If you've got the experience, initiative, and local knowledge to make a real impact, we'd love to hear from you!
Apply today and become part of a company that values professionalism, teamwork, and excellence in everything we do.

📌 Customer Service & Administration Officer (Gold Coast)
🏢 Q PLUMBING AND DRAINS
📍 Gold Coast