Are you an experienced administration professional who enjoys being the person others can rely on? Do you thrive in a busy, supportive team environment where your organisation, initiative and client service skills make a real difference every day? If so, this could be the opportunity for you.
A Day in the Life at FAA:
Your day begins with a team huddle to set priorities, share updates and make sure everyone is ready to deliver a great client experience. From there, you will manage priority tasks, respond to client calls and emails, schedule appointments, send confirmations, prepare appointment folders, set tasks, access business portals, collect information and follow up with clients where needed. You will also play an important role in supporting colleagues, keeping appointments on track and helping the wider team stay organised and focused.
This role will suit someone who is proactive, practical, confident using common sense and comfortable thinking ahead to solve problems before they become bigger issues.
Why You'll Love Working With Us
FAA is a large, family-owned and operated business with a genuine focus on positive culture, team development and helping people achieve better financial outcomes. We value hard work, initiative and people who bring energy and care to their role. Benefits include:
Full-time or part time opportunity, Monday to Friday, based in our Maroochydore office
Flexibility, including flexi hours or a 4-day week, may be discussed after 6 months
Access to FAA's Employee Benefit Program, including Novated and Associated Leasing




Company-funded monthly Team Development Club activities, staff BBQs and awards
A Fun Club committee that organises in-office activities and team connection
Support with your own personal financial goals
Access to FAA's comprehensive range of financial services at heavily discounted prices
Ongoing training, professional development and opportunities to learn new skills
Salary from $68,000, depending on experience
What You'll Be Doing
In this role, you will provide practical and reliable support across client service, scheduling and administration. Your responsibilities will include:
Responding to client enquiries by phone and email in a professional and helpful manner
Calling businesses and clients to schedule appointments
Handling incoming phone calls, emails and correspondence
Preparing documents and appointment materials
Providing exceptional service to clients, consultants and internal team members
Maintaining accurate and up-to-date records, including file notes, scanning and data entry
Providing administrative support across multiple teams
Assisting with general administration duties as required
What We're Looking For
Strong administration, organisation and time management skills
A friendly,



professional and confident phone manner
Excellent written and verbal communication skills, including strong English and grammar
Sound computer skills and basic maths ability, which will be tested during the interview process
A willingness to learn new technical and professional skills (open to further study if necessary)
A polite, courteous and respectful approach with both clients and colleagues
The ability to adapt and stay positive in a changing workplace
A genuine commitment to delivering excellent customer service
Exceptional attention to detail and pride in producing accurate work
A strong work ethic, initiative and reliability
The ability to work both independently and as part of a team
About FAA
FAA Consulting is a family-owned and operated business focused on helping clients build and protect their financial future. Our team is well known in the community and trusted across both government and private sectors.
We believe in supporting and valuing hardworking, determined team members who live our company values of Respect, Trust and Confidence. If you have integrity, initiative and enjoy working in a fast-paced team environment, we would love to hear from you.
How to Apply
To apply, please submit your resume and a cover letter outlining how your skills, experience and attributes align with this role.
Please note that your cover letter forms part of the application process.
Applicants must have the right to live and work in Australia to be considered for this position.

📌 Administration Support (Queensland)
🏢 FAA Consulting
📍 Queensland