Fulfilment Operations Leader: Drive Service Excellence (New South Wales)

Fulfilment Operations Leader: Drive Service Excellence (New South Wales)

31 Jul
|
Optus
|
New South Wales

31 Jul

Optus

New South Wales

Optus is seeking an experienced operations leader to oversee end-to-end service fulfilment, ensuring SLA achievement, resource coverage, and high service quality across ITIL-aligned processes. You will lead Fulfilment Squads, manage stakeholders and partners, drive performance reporting, escalation management, and a culture of accountability and continuous improvement.
This role requires extensive leadership in outsourced delivery, ITIL foundations, and the ability to build credibility with
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📌 Fulfilment Operations Leader: Drive Service Excellence (New South Wales)
🏢 Optus
📍 New South Wales

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