Join a ground handling team at Sydney Airport as a Customer Service Officer, where you'll play a key role in delivering exceptional customer service and supporting efficient cargo operations. This dynamic role combines customer service with freight operations, offering the opportunity to play an important part in the safe, secure, and efficient movement of cargo.
Overview
You'll be responsible for supporting freight acceptance and delivery coordination while ensuring all cargo is handled in accordance with aviation regulations. If you enjoy working in a fast-paced setting and take pride in delivering outstanding service to customers and stakeholders, we'd love to hear from you.
Advantages
Supportive and collaborative team culture
Career progression within aviation operations
Great exposure across cargo, and flight operations
Responsibilities
Process documentation at freight acceptance and delivery
Complete livestock check sheets and process
Assisting customers with enquiries and resolving customer complaints
Create invoices and reconcile banking ensuring that all applicable charges are collected
Enter freight details into system
General administration, filing and other ad hoc duties
Report any faults or irregularities with equipment,



facilities, systems or processes to the appropriate management
Deal with disruption and irregularities with confidence
About you
Willing to obtain a valid Aviation Security Identification Card (ASIC)
Previous customer service experience within freight, logistics, cargo or aviation
Strong written and verbal communication skills
Excellent organisational and time management skills with the ability to prioritise tasks
High attention to detail and strong numerical accuracy
Experience using cargo management systems and Microsoft Office Suite
Dangerous Goods awareness (or willingness to obtain training, if applicable)
To be successful in this role, you must be willing to obtain an ASIC (Aviation Security Identification Card) in line with regulatory requirements. Apply now and become a key player in the movement of air freight at one of Australia's busiest airports.
Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
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📌 Customer Service Officer - Sydney Airport
🏢 Momentum Consulting Group
📍 Sydney