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Role Accountability
The Regional Hospitality is accountable for creating a hospitality-led workplace that elevates performance, connection, and wellbeing. This role moves beyond traditional corporate services, embedding the rigor, polish, and emotional intelligence of luxury hospitality within a complex, fast-paced GCC environment. Pre-opening leadership is central to this role. You will build the hospitality function from the ground up designing service models, recruiting and developing high-performing teams, establishing standards, and launching operations that set a new benchmark for workplace experience. As a highly visible leader, the Director of Hospitality shapes how people experience the workplace every day, setting the standard for service excellence, culture, and operational discipline across the organization, and providing strategic and operational leadership across:
Reception; lead four premium, client-facing reception desk experiences across 9 floors
Workplace Ambassadors, leading a visible, high-impact team responsible for managing team floors, internal meeting spaces, and serving as the primary point of contact for employees across the workplace
Central Reservations function, ensuring absolute accuracy, governance, and optimization across all meeting rooms and event spaces
Internal Event Planning and Venue Management, delivering seamless employees and client events
Office Services, including mailroom operations and stationery services
Uniform Operations, supporting and maintaining over 800 hospitality staff garments




Strategic partnership with outsourced Food & Beverage providers, working collectively to deliver a world-class experience (no direct F&B; operational ownership)
Key Responsibilities
Lead the pre-opening strategy and execution for hospitality services across the GCC, from concept through stabilization
Design and implement service models, operating standards, and guest experience journeys aligned with global brand expectations
Build, recruit, and develop high-performing hospitality teams from the ground up, instilling a culture of excellence, accountability, and pride
Lead and inspire Workplace Ambassadors, Reservations, Events, and Office Services teams to deliver consistent, intuitive service
Partner closely with outsourced Food & Beverage operators to ensure alignment with hospitality vision, standards, and employee experience outcomes
Collaborate with Corporate Real Estate, Facilities, HR, Technology, Security, and Senior Leadership to integrate hospitality into the broader workplace ecosystem
Establish KPIs, governance frameworks, and service metrics; leverage data to drive continuous improvement
Own vendor relationships and SLAs across hospitality-related services, ensuring performance and accountability
Act as a visible, hands‐on leader during opening and stabilization phases, setting the tone for service excellence
Delivering a World‐Class Experience
Create a hospitality culture that feels personal, polished, and intuitive at scale
Build trusted relationships with employees, leaders, and clients through presence, empathy, and attention to detail
Maintain strong on‐floor leadership with regular walkthroughs and real‐time coaching
Support complex, high‐profile events and engagements with flawless coordination




Proactively identify risks and ensure business continuity, security, and privacy standards are upheld
Champion innovation and best practices drawn from luxury hotels, corporate real estate, and global workplace experience models
Experience & Qualifications
15+ years of senior leadership experience across corporate real estate, leading workplaces, luxury hotels, and corporate hotel environments
Proven pre-opening experience is essential, including:
Launching large-scale hospitality or workplace environments
Designing service models and operational frameworks from scratch
Recruiting, training, and mobilizing teams for opening day readiness
Demonstrated ability to build world‐class teams from the ground up, developing leaders and embedding a high‐performance service culture
Strong executive presence with the ability to influence senior stakeholders, global partners, and external vendors
Exceptional communication and stakeholder management skills
High resilience, adaptability, and comfort operating in complex, fast‐growth environments
Strong digital fluency and confidence leveraging technology and data to enhance service delivery
Proficiency in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, OneNote, and Outlook
Why This Role
Lead the pre-opening and launch of one of Bangalore's most sophisticated GCC workplaces
Build a hospitality function and culture from the ground up
Operate with scale, visibility, and influence in a global organization
Apply luxury hospitality principles to a modern corporate workplace
Create a legacy of workplace experience excellence
Location: On-site –Sydney, NSW
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation.
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📌 Regional Hospitality Lead (Sydney)
🏢 Jones Lang Lasalle
📍 Sydney