What's in it for you
Join us and experience Bunnings from the other side of the counter! What's in it for you when you're part of our team:
Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
Free standard OnePass membership
Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
12 weeks paid parental leave, regardless of gender
Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build.
About the role
Our Fulfilment Centre plays a vital role in supporting our stores and customers. By accurately packing and delivering our customer online orders in full and on time, we work together to elevate pressure off our stores and exceed customer expectations. We provide an adult pay rate for 18 years of age and above at $***** per hour for this role. As a Job Board Specialist, you will be the driving force behind our online order support operations. Your responsibilities will include monitoring and managing orders via our job board system, providing exceptional customer service, and ensuring our fulfilment processes run smoothly and safely. Prior logistics experience is desirable for this role.
What's involved
Process purchase orders for our customers
Contribute to a outstanding team culture
Be the conduit between our customer service teams & order fulfilment sites
Build strong relationships with all internal stakeholders such as Account Managers and local stores
Support accurate orders for our account management teams
Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base
Who we're looking for




Job Board Specialists are the key communicators between the floor team and our customers.
Monitoring and managing the job board system, to ensure all orders are processed efficiently and our customers are kept in the loop. Customer satisfaction and safety is our top priority. Job Board Specialists coordinate with various teams and stakeholders to maintain a seamless operation and uphold safety standards.
Strong Planning & organisational skills
Ability to prioritise & manage time effectively
To be safety and procedure focused
Attention to detail
A proactive approach and willingness to learn
Excellent communication skills
You'll be part of a workplace where you'll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values.
We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.
We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.
Please note, you must be age 15 or over to apply for a role at Bunnings.
We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help.
If you've gotten the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you.
For support, contact us at .
Bunnings reserves the right to close job advertisements at any time.
We do not accept unsolicited resumes from recruitment agencies,



as we have a dedicated internal Talent Acquisition team managing all hiring processes.
About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.
At Bunnings, our purpose is straightforward: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on recent projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.
Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
#LI-DNI We are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry.
Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand.
We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.
A diverse and inclusive team makes everyone feel valued, respected and connected at work.
We're committed to creating a safe and supportive work setting for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.
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📌 Customer Service Officer (Gladstone Central)
🏢 Bunnings Group
📍 Gladstone Central