Job Description
The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Super.
Key Responsibilities
Planning & Reporting
Plan your customer service maintenance visits in a structured and methodical manner.
Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
Field Service Reports – to be completed for every maintenance & service call attended.
Operational Delivery
Carry out commissioning, service contract maintenance and after-hours service commitments in a professional, efficient manner.
Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
Keep up to date with your training requirements across multiple Vertiv technologies.
Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
Spare Parts – Keep personal onboard spares inventory, record & report inventory use.
WHS, Environment & Quality
Comply with all Work, Health & Safety, Environment and Quality obligations.
Actively promote safety in the workplace.
Daily Work Duties And Expectations
Drivers Licence is required (may involve visit to remote sites).
Overnight or longer trips may be required.
Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
Attending customer Service calls.
Use of ladders, Scissor lift and scaffolding.
Working in tight and restricted locations.
Working on and around Energised Electrical equipment.
Working on live refrigerant lines and pressure vessels.
Working and Heights (needs Work at Heights Training and refreshed every 5 years).
Working on HVAC Mechanical systems that will involve awkward body positions at times.
Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc).




Employees reporting to Incumbent
Nil.
Main Contacts Within Company
Other Customer Engineers – Thermal
Service Supervisor – Thermal
Service Operations Manager
Safety Manager
Technical Support Team
Sales Team
Finance
Main Contacts Outside The Company
Customers
Product Suppliers
Contractors
Vertiv Partners
Education/Qualification
Mechanical Trade Certificate (state dependant)
Restricted Electrical Licence
Refrigerant Handling Licence
Specialist Knowledge
Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded).
Practical Experience
Proven track record within the Air – Conditioning or other precision cooling industry as a service technician.
Thermal controls & Networking knowledge.
Proficiency in Microsoft Office.
Personal Characteristics
Excellent communication, inter-personal and problem-solving skills.
Learning agility.
Interpersonal skills.
Ability to work collaboratively in a team setting.
Ability to multitask and prioritize workloads.
Negotiation & influencing skills.
Computer literacy at an intermediate level.
About The Team
Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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📌 Customer Engineer Thermal Act (Sydney)
🏢 Vertiv
📍 Sydney