Customer Service & Operations Team Leader
Customer Service & Operations Team Leader
Lead a team. Drive customer relationships. Build your career.
Plastral is an Australian-owned market leader supplying plastic sheet products, specialty chemicals and associated equipment to manufacturers and fabricators across Australia.
We're looking for an ambitious Operations Team Leader to lead our Sydney branch and help drive the next stage of our growth.
Reporting directly to the National Operations Manager, you'll lead our customer service team while overseeing the day-to-day operations of the Sydney branch. This is a varied leadership role where you'll be actively involved with customers, develop your team, improve operational performance and help shape the future direction of the branch.
This role is perfect for someone ready to take the next step in their leadership career. While experience in our industry is an advantage, we're far more interested in finding someone with the right attitude, commercial mindset, customer focus and leadership potential.
About the Role
Customer service is at the heart of this role.
You'll lead from the front by guiding and supporting our internal sales and customer service team, working closely with our external sales and business development team, building strong relationships with customers and driving a more proactive approach to growing our existing customer base.
You'll personally manage a portfolio of house accounts, ensuring customers receive outstanding service while identifying opportunities to strengthen relationships and grow sales.
Alongside this, you'll oversee the warehouse and transport functions to ensure orders are delivered accurately, safely and on time.




Working closely with the National Operations Manager, you'll have the opportunity to improve processes, develop your team and contribute to the continued growth of the business.
Key Responsibilities
Lead and coach the Sydney customer service team.
Manage a portfolio of house accounts, building solid customer relationships and identifying opportunities to grow sales.
Support the team by answering customer enquiries, taking orders and assisting customers at our trade counter when required.
Drive a proactive customer service culture focused on responsiveness, follow-up and exceptional customer experiences.
Work closely with our external sales team to ensure customers receive seamless service.
Operations
Oversee the daily coordination of warehouse and transport activities.
Ensure customer orders are fulfilled accurately and delivered on time.
Maintain high standards of safety, organisation and operational efficiency.
Identify opportunities to improve processes and productivity across the branch.
Support the National Operations Manager with operational projects and branch development.
About You
You're someone who enjoys working with people just as much as improving processes.
You'll ideally bring:
Experience leading or supervising a customer service, internal sales or operations team.




Strong leadership skills with the ability to coach and motivate others.
Commercial awareness and the confidence to identify opportunities to grow customer relationships.
Excellent communication and organisational skills.
A proactive mindset and a desire to continuously improve how things are done.
The ability to balance customer needs with operational priorities.
Experience in wholesale, manufacturing or distribution is advantageous, but certainly not essential. If you're a natural leader with the right attitude and a willingness to learn, we'll provide the training and support to help you succeed.
Why Join Plastral?
At Plastral, you'll be joining a successful Australian-owned business where you'll have the opportunity to make a genuine impact.
You'll work directly with the National Operations Manager, have the autonomy to influence how the Sydney branch operates and play an important role in developing both your team and the business.
As you demonstrate success and the business continues to grow, there will be genuine opportunities to broaden your responsibilities into additional states, with your role and remuneration growing accordingly.
If you're looking for a role where you can develop your leadership career, build strong customer relationships and help shape the future of a growing Australian business, we'd love to hear from you.
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📌 Customer Service & Operations Team Leader (Sydney)
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📍 Sydney