HubSpot & Customer Support Coordinator
Newly Created Temp Position | Work Directly with the CEO | Bayswater
Do you know HubSpot inside and out, enjoy helping people and love being the person who keeps everything running smoothly?
We're partnering with a well-established, member based organisation in Melbourne's eastern suburbs to recruit a newly created HubSpot & Customer Support Coordinator.
While HubSpot experience is essential, this position is about far more than maintaining a CRM. You'll become a trusted support person across the organisation, working closely with the CEO and wider team to keep day-to-day operations running efficiently.
If you're someone who enjoys variety, thrives on solving problems and naturally takes initiative, this could be an outstanding opportunity.
The Role
Approximately 40% of your role will focus on HubSpot, ensuring CRM records remain accurate, organised and up to date.
The remaining 60% will see you supporting the wider business across customer service, administration and office coordination.
Your responsibilities will include:
Maintaining and updating HubSpot CRM records
Creating lists and supporting reporting within HubSpot
Managing a shared inbox and triaging enquiries
Answering and directing incoming phone calls
Providing exceptional customer service to members and stakeholders
Supporting the CEO and wider team with administration
Liaising with an external IT provider regarding internal requests
General office administration
Assisting with projects and member communications as required
About You
To be successful, you'll ideally bring:
Strong practical experience using HubSpot (this is essential)
Confidence maintaining CRM data integrity and pulling reports or lists
Previous administration or office coordination experience
Outstanding customer service and communication skills
A warm and professional phone manner




Excellent organisational skills and attention to detail
Confidence working independently
Strong initiative and problem-solving ability
More importantly than your background, we're looking for someone who naturally takes ownership, enjoys figuring things out and doesn't wait to be told every next step.
This Role Isn't For Everyone
This position isn't the right fit if you:
Have only basic exposure to HubSpot
Are looking for a dedicated CRM or data administration role
Prefer highly repetitive work with little variety
Don't enjoy answering phones or dealing with customers
Require extensive training before becoming productive
What's on Offer?
Newly created temporary role with genuine variety
Work closely with an approachable CEO and collaborative leadership team
Chance to become a key person within a close-knit organisation
Monday, Tuesday & Thursday
9:00am - 5:00pm
Bayswater location
Supportive, friendly and professional culture
Before You Apply
HubSpot experience is a key requirement for this role.
We're specifically looking for someone who has confidently used HubSpot beyond basic data entry and can maintain CRM records, generate lists and support the wider team with minimal training and who loves working in customer service.
Here are some key points to note about our inclusivity and requirements:
Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.
All successful applicants must be eligible to hold a practicing certificate in Victoria, have a degree in law and will undergo reference checks, identity verification, Working with Children Check and National Police check.
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📌 Hubspot & Customer Support Coordinator (Melbourne)
🏢 Tradewind Recruitment Australia
📍 Melbourne