Technical Support & Professional Services Manager
Professional Services Manager & Technical Support
Contract Type: Full Time
Location: Rosebery - New South Wales
Industry: Information & Communication Technology
Contact Name: Amy Colton
Contact Email: ******
Contact Phone: **********
Date Published: 24-Jun-****
Technical Support & Skilled Services Manager
Sydney – Rosebery | Onsite with free parking | Full-time permanent
$140,000 – $150,000 + super + bonus
If you've built your career at the intersection of broadcast technology and customer relationships, and you're ready to lead a team across one of the most dynamic regions in the world, this is worth your attention.
We are working exclusively with a world-leading business whose products are used in high-end, large-scale events. Their technology is trusted on the world's biggest stages across broadcast, live events, pro-audio, sports, theatre, and security applications. And despite their global reach, they've retained a local, family feel to their operations in Sydney.
Now they need someone to lead their APAC technical support and professional services team.
This is a working manager position within the Customer Success and Product Division. You'll bring structured leadership, customer engagement discipline, and escalation management to a technically capable but geographically distributed engineering team.



Around 60% of your time is customer-facing; the other 40% keeps you close enough to the technology to be credible with your team and your clients.
Key responsibilities
Lead and manage the technical support and professional services engineering team, based across Australia and Southeast Asia
Own the coordination and delivery of technical support across the APAC region
Oversee professional services delivery, including project management, commissioning, and training
Engage with SLA customers alongside the Sales and Customer Success teams
Own escalation management and relationship recovery where required
Represent the business at customer-facing and industry events
Monitor team engagement cadence and resolve roadblocks
Contribute to RFP/RFI technical support responses in collaboration with Sales and Pre-Sales
What we are looking for
This is not a pure technical role or a pure people management role. The ideal candidate is hands-on in a technical customer-facing environment and either already leading a small team or clearly ready to take that step.
Must-have:
Broadcast and/or live events industry experience, vendor or manufacturer side strongly preferred
3+ years in sales engineering, pre-sales, or technical support services
Solid understanding of IP networking
Familiarity with audio and video technology standards
Cultural sensitivity and adaptability across international markets
Willingness to travel internationally (approximately 15%-20% of the year)
Working rights in Australia
#J-*****-Ljbffr

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