About us
Are you looking for a career with endless opportunities? There's more to us than banking.
We're BCU Bank. We're proudly based in Coffs Harbour and Brisbane and are part of P&N; Group, which is amongst the largest customer-owned banking groups in Australia.
Our purpose is to enrich the lives of our customers and their communities. We provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences.
BCU Bank customers interact with our dedicated teams through our 15 branches from Brisbane to Port Macquarie, our local Contact Centre, modern digital banking channels, and BCU's mobile retail and business banking lenders who are active in the communities in which they work.
About P&N; Group
P&N; Group is represented by BCU Bank in NSW and southeast Queensland and P&N; Bank in Western Australia. With over $9 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.
As part of our ongoing strategic customer-centric transformation, we're focused on making it even easier to bank with us for our customers of today and the future.
About the role
As a Member Relations Officer at BCU Bank, you will have a customer focused mindset, assisting our members with their everyday banking needs.
Through having genuine,



rich conversations you will identify members short- and long-term financial goals and make recommendations on suitable BCU products and services.
Making BCU Bank members feel welcome when they come into the Branch and providing a seamless member experience
Accurate and timely processing of member cash and non-cash transactions
Account maintenance and account opening
Assisting members with their day-to-day banking needs
Identifying opportunities from conversations with members to recommend suitable BCU products and services
Completing rostered hours supporting the Contact Centre team with inbound enquiries from members
Working toward individual and team targets and KPI's
Assisting and educating members on technological changes and enhancements within the bank
Ongoing compliance and risk awareness within the Branch
This is a full-time, permanent role. The successful candidate will be based in our Grafton branch location, providing Relief support to the surrounding North branches and will be provided with an in-depth onboarding and training program.
What will you bring?
A customer centric mindset at the core of everything you do
Proven sales experience within a highly motivated customer service team
Extensive customer service experience
Strong numerical reasoning and accuracy
Excellent communication and comprehension skills
High level attention to detail and demonstrated risk awareness
Strong computer literacy
A current Driver's License,



as travel between Branches is required.
What we can offer you
There's life at work, and life outside of work – and we understand that.
P&N; Group is committed to creating a satisfying and fulfilling working workplace, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.
To help you live your best life through work, we offer an extensive range of employee benefits.
Work for a national multi-brand, customer-focused organisation
An incentive scheme for exceptional performance
Be supported with leadership and professional development
12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
Generous discounts on home loans, personal loans, insurance and other banking products and services
Up to two weeks' additional purchased leave per year
Two days' paid volunteer leave each year to use with a community partner of your choice
An Employee Assistance Program
What does our recruitment process look like?
The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks and all relevant background checks.
At P&N; Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.
If you need assistance or require flexibility to be able to fully participate in the application process, please email us at ******
The closing date for applications is
21/08/2026.
Please note, candidate screening and interviews may take place prior to the application closure date.

📌 Member Relations Officer, North Relief (Grafton) (Coffs Harbour)
🏢 P&N Bank
📍 Coffs Harbour