Founded by Jordan Cullen in ****, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.
As a digital-first brand, we bring together traditional craftsmanship and up-to-date technology to create pieces designed to endure – in both form and feeling.
From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen's long-term perspective.
About the position:
As Assistant Showroom Manager, you'll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You'll be assisting in leading and developing a team of Client Advisors while being a dedicated advocate for our brand. Actively participating in consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company.
Key Responsibilities include:
Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed;
Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution;
Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience;




Promotion and advocacy for Cullen Jewellery's commitment to ethical practices, community initiatives, and company values;
Facilitating rostering, workforce planning and the development of team members;
What are we seeking?
Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment;
A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading;
Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently; and
Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach.
What we offer:
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Sydney, we offer all our team members with a range of benefits including:
A supportive and collaborative work environment;
An Employee Assistance Program for you and a family member to utilise;
Generous staff and family / friend discounts;
Team events and initiatives included as part of our wellbeing program;
Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
The opportunity to join a growing company with a global presence - you really can take your career anywhere!
If this full-time opportunity sounds like your next challenge.
#J-*****-Ljbffr

📌 Assistant Showroom Manager (New South Wales)
🏢 Cullen Jewellery
📍 New South Wales