Do you want
to work at an agency where each day reveals new opportunities
to work on some of the biggest issues facing consumers and
businesses and have opportunities to pursue new and exciting
pathways?
Do you want
to work at a place where smart and dedicated people from all
walks of life collaborate to work on meaningful
matters?
Do you want to be part of a team that aims to protect
the interests of consumers and support fair trading in markets
affecting consumers and small business
Then this is
the place for you! At the ACCC, we're proud of the impact
we can make together. We understand the responsibilities and
challenges that come with a fast moving and ever-changing
environment. Our high performing culture is built on a foundation
of care, support and inclusion. It's why we're driven by connection
and collaboration, sharing our skills, knowledge and support with
each other freely and frequently. It's why we prioritise the
wellbeing of our people and empower them to work autonomously,
flexibly and courageously. At the ACCC, we believe the best version
of you is the one that's true to who you are – and that's the you
we want working alongside us.
We value
flexibility, and all roles can be performed from any capital city
in a state or territory or Townsville and are available on a
full-time, part-time or job-share
basis.
Applicants from
diverse backgrounds including First Nations peoples, people with
disability and those from different cultural backgrounds are
encouraged to apply.
As a
Compliance/Project Officer you will:
Work in the Small
Business and Agriculture, Consumer and Compliance Strategies,
and Retail and Supermarkets branches.
Ensure the overall
delivery and strategic focus of projects in the Division are in
line with the Compliance and Enforcement Policy, plans and
directions.
Be
responsible for managing inputs and contributions to the
delivery of compliance projects and activities, including
planning, monitoring, reporting, research and
analysis.
Provide advice to
senior management on trends and patterns to support policy and
legislative reform and contribute to the delivery of strategic
engagement activities with key industry, stakeholder and
consumer organisations, including participation in formal
discussion and decision making forums.
Prepare (and/or
review as appropriate), for approval, internal and external
documents including submissions, staff papers, notices,
undertakings, correspondence, reports, minutes, briefs, reports
and media releases.
Work
collaboratively within a geographically dispersed team to
manage joint projects and tasks, including tracking progress
and workflow, meeting milestones and deadlines and develop and




maintain effective working relationships and professional
networks with internal and external stakeholders.
Within the Retail
and Supermarkets Branch, candidates may take on a data analyst
role, which will involve applying a range of methodologies via
code to analyse large and complex data sets, and communicate
the results. This is an opportunity to become an embedded data
specialist within a high-profile team.
Successful candidates
at the APS5 level will demonstrate a greater degree of
responsibility for delivery of outcomes and will work more
independently on a range projects.
As an
Investigator, you will:
Work within CFT
Enforcement branches.
Be
responsible for engaging with various external stakeholders,
including consumers, businesses, and government agencies, so
clear written and verbal communication skills are
important.
Be
responsible for investigating potential breaches of the
consumer and fair trading provisions of the CCA. This may
include assessing evidence, interviewing witnesses,
briefing legal
advisers as well as preparing and presenting updates and
recommendations to the Enforcement Committee and
Commission.
Possess a good,
working understanding of the Competition and Consumer Act ****
(Cth), including the Australian Consumer Law, or the ability to
quickly attain this understanding.
Possess an ability
to objectively and strategically assess information and
potential evidence in a timely and efficient
manner.
Have the ability to
identify logical next steps and the most suitable resolution
for investigations, including by administrative means or by
court action and persuasively communicate the reasons for
decisions and recommendations.
Have, or be able to
quickly obtain, the Certificate IV in Government Investigations
qualification as set out in the Public Services Package (PSP)
for persons/officers working in operational roles undertaking
government entity investigations.
Successful candidates
at the APS5 level will demonstrate a greater degree of
responsibility for delivery of outcomes and will work more
independently on a range of investigations and projects.
About
you
In order
to succeed in the role, you will have:
In
addition to meeting the Integrated Leadership Profile for the APS4
or APS5 classification, this role in particular
requires:
An
understanding of the Competition and Consumer Act **** (Cth) or




demonstrated ability to understand, interpret and apply
legislation and guidelines.
An
ability to think strategically and research, investigate and
analyse issues to develop solutions and make recommendations in
line with strategic objectives.
Well-developed
drafting skills and demonstrated experience in written
communication, including preparing quality documentation such
as notices, correspondence, reports, internal papers and
briefs, legal documents, and external-facing material such as
consumer and industry guidance.
An
ability to take initiative and use creative problem-solving
techniques.
An
ability to facilitate and support effective communication
within teams, across work areas, and between senior
leaders.
For
certain analyst roles within the Retail and Supermarkets
Branch, experience coding for statistical application; for
example, using R and/or Python to analyse large and complex
data sets and communicate the results.
The APS5 role
in particular requires experience in:
Effectively
engaging and working collaboratively with other people,
including the ability to influence/persuade/inform/lead
people.
Working in a
flexible workplace and adapting to meet immediate and future
challenges.
Taking ownership,
exercising sound judgement and working under limited direction
to make reasonable decisions on complex issues
An
ability to building and maintaining networks of contacts, and
representing the organisation professionally.
The following job
specific criteria are also highly desirable:
Tertiary
qualifications in law, economics, public policy or similar fields
and/or relevant experience undertaking investigations or
projects.
To find out
more about us and the role, please read the Candidate
Kit.
How to
apply
When
applying you will be asked to upload your resume and respond to the
following:
In 200
words tell us about a time when you had multiple competing
priorities and tight deadlines. How did you organise your work and
ensure outcomes were delivered?
In 200
words describe a project or work activity for which you had
significant responsibility. How did you coordinate inputs, manage
risks and ensure delivery of outcomes?
Salary: APS 4 –
$83,385 - $90,535 per annum (plus 15.4%
superannuation)
Salary: APS 5 - $93,004 - $98,617 per annum (plus
15.4% superannuation)
Contact
Officer: Mandy Ford, ************
Applications
Close: 11:00pm (AEST), Sunday 9 August ****
Attachments:
- Candidate Kit - Investigators and Project Officers, APS4 APS5, Consumer and Fair Trading Division (EA********) (1).pdf
- Candidate Kit - Investigators and Project Officers, APS4 APS5, Consumer and Fair Trading Division (EA********) (3).docx

📌 Project Officer, Investigator, Compliance Officer, Aps4/Aps5, Consumer And Fair Trading Division (Ea2026/152) (Townsville)
🏢 Australian Competition And Consumer Commission
📍 Townsville